Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $10.25 - $16.00
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Career development opportunities
Job Description
Driftwood Hospitality Management is a leading hospitality management company recognized for its comprehensive and integrated approach to delivering exceptional hospitality services. The company culture at Driftwood Hospitality Management emphasizes empowerment, encouraging its associates to take initiative, be proactive, and directly contribute to the success of their respective properties. With a commitment to outstanding client service, Driftwood Hospitality Management prides itself on employing the best talent at every level: from individual employees and positions to the hotels they manage. As a result, the company maintains a prestigious reputation within the hospitality industry by focusing on excellence, innovation, and guest satisfaction. Driftwood... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Ability to work flexible hours including nights, weekends, and holidays
- Good physical condition to handle luggage and stand for extended periods
- Excellent communication and interpersonal skills
- Ability to operate bell carts and other luggage handling equipment safely
- Knowledge of local area, attractions, and transportation options preferred
- Ability to maintain a professional and well-groomed appearance
- Willingness to follow safety and security guidelines and procedures
- Ability to work effectively both independently and as part of a team
Job Qualifications
- Customer service experience
- Experience in hotel or hospitality environment
- Effective communication skills
- Ability to multitask in a fast-paced environment
- Attention to detail and problem-solving skills
- Familiarity with hotel safety and emergency procedures
- Ability to assist guests with travel directions and local recommendations
Job Duties
- Open and close vehicle doors for guests
- Check guest luggage for both day and overnight visits
- Assist guests with storing and retrieving their luggage and from their vehicle
- Utilize bell carts to transfer luggage and packages to and from rooms, vehicles, and loading areas
- Maintain and clean the designated lobby station and baggage room
- Ensure that lobby area and front exterior and interior of the hotel is neat and clean at all times by picking up trash, adjusting furniture to proper positions
- Stand by ready to assist guests, greeting and welcoming guests to the hotel
- Assist in providing travel directions, recommendations for local attractions, restaurants and other services
- Answer phones to assist PBX and guest calls
- Restock supplies at the front desk, business center and grab and go areas
- Promptly report all emergencies, accidents, injuries, missing articles, damage, mechanical problems and safety hazards to management
- Maintain a neat, clean and well-groomed appearance
- Adhere to hotel taxi stand requirement and agreements
- Follow all company policies and procedures
- Follow safety and security procedures and rules
- Know department fire prevention and emergency procedures
- Utilize protective equipment
- Report unsafe conditions to supervisor or manager
- Report accidents, injuries, near-misses, property damage or loss to supervisor or manager
- Provide for a safe work environment by following all safety and security procedures and rules
- Assist other front desk personnel when needed
- Perform any related duties as requested by supervisor or manager
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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