Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
uniform provided
Employee Discounts
Training and Development
Retirement Plan
Employee assistance program
Job Description
Dolphin Hotels is a distinguished hospitality establishment known for its commitment to enhancing the well-being of its guests. As a premier hotel, Dolphin Hotels offers an inviting atmosphere combined with thoughtfully designed amenities and engaging programming. The goal at Dolphin Hotels is to ensure that every guest experiences a stay that leaves them feeling rejuvenated and in better spirits than when they arrived. Recognizing that travel can often be disruptive to a person’s comfort and routine, Dolphin Hotels prioritizes creating an environment where guests feel empowered to maintain their balance and well-being throughout their journey. This customer-centric approach is rooted... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in customer service or hospitality preferred
- ability to lift up to 50 pounds
- physical stamina to stand, walk, bend, and perform manual tasks
- effective communication skills
- ability to work in various weather conditions
- willingness to wear a uniform and name badge
- ability to interact positively with guests and team members
Job Qualifications
- Excellent verbal, comprehension, listening and problem-solving skills
- guest relation skills
- general knowledge and ability to use basic work tools and equipment
- ability to lift boxes and luggage up to 50 pounds
- ability to walk three flights of stairs
- ability to work outside in hot or cold weather
- ability to reach overhead
- vision abilities required by this job
Job Duties
- Ensure an environment in which high standards of customer service and quality exist for our guest
- anticipate guests' needs, respond promptly and acknowledge all guests
- be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- demonstrate use of room key to guests
- transport guest luggage from the point of arrival at the hotel to their assigned room
- transport guest luggage from current room to reassigned room for room changes
- transport guest luggage from their room to the point of departure from the hotel
- identify and explain guest room features including air conditioning/heat units and thermostat controls, telephone, television, clock radio, guest services directory, in-room safe, lights, bathroom amenities, valet/laundry services, door lock, ice and vending areas
- always wear a provided uniform and name badge on property
- maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
- assist in the unloading of deliveries and the proper storage of such
- put the needs of the customer first while maintaining a positive attitude
- perform other duties assigned by management to meet guest or operational needs
- speak to every employee and guest you encounter
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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