Job Overview
Employment Type
Full-time
Work Schedule
Split Shifts
Benefits
Day 1 Benefit Eligibility
competitive base pay
recognition programs
Discounted hotel rates
401(k) program with company match
Paid Time Off
Paid holidays
paid sick days
Employee Stock Purchase Program
tuition reimbursement programs
Learning and advancement opportunities
Job Description
Hilton Grand Vacations is a prominent leader in the vacation ownership industry, known for its innovative approach, commitment to quality, and continuous growth. As part of Hilton Worldwide Holdings Inc., Hilton Grand Vacations offers world-class vacation experiences to owners and guests across its expansive collection of resorts. The company prides itself on fostering a positive corporate culture that values its Team Members as the foundation of its success. Hilton Grand Vacations is dedicated to making memorable experiences not only for its guests but also within the communities where it operates. This legacy of excellence and dedication to customer satisfaction has... Show More
Job Requirements
- 6 months customer service experience
- valid driver's license
- self-starting personality with an even disposition
- ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
- ability to stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
- ability to move at a speed required to respond to work situations (e.g., run, walk, jog) with or without reasonable accommodations
Job Qualifications
- 6 months customer service experience
- valid driver's license
- self-starting personality with an even disposition
- ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 150 pounds
- ability to stand, sit, or walk for an extended period of time or for an entire work shift and withstand outdoor extreme weather conditions
- ability to move at a speed required to respond to work situations (e.g., run, walk, jog) with or without reasonable accommodations
- 1+ years prior bellperson experience (advantageous)
- resort or hotel hospitality proven experience (advantageous)
Job Duties
- Supervises property entrance and accepts guest arrivals
- greets and assists owners and guests transporting and/or securing their luggage appropriately
- park guests' cars in designated area and retrieve cars for guests
- delivers messages and assists with room move requests, groceries, and other inquiries
- reports any problem or unusual activities to management
- ensures an organized, safe and clean front entrance and lobby area
- carries out reasonable requests by management including assisting other departments when needed
- know and use members names, preferences, and routines and develop a personal connection with each member
- provides instructions regarding the amenities of the room and property services and activities provided for guests' use
- delivers messages, express check-out folios, newspapers, and other requested items
- retrieving, transporting, organizing, and storing of luggage in designated area
- identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- driving/parking/retrieving all types of passenger vehicles (including those with automatic or manual transmissions) and records advance transportation request as needed
- maintain awareness of undesirable persons on property premises being a safety and security advocate
- special projects as given by leadership
- responding to all guest requests to ensure client happiness
- willing to pitch-in and help co-workers with their job duties and be an outstanding teammate
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Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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