Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Paid holidays
Training and Development
Job Description
The Houstonian Hotel, Club & Spa is a premier luxury resort located in Houston, Texas, renowned for its exceptional hospitality and refined atmosphere. This distinguished hotel offers guests an immersive experience that combines elegant accommodations, world-class amenities, and personalized service. With a strong commitment to delivering the highest standards of comfort and quality, The Houstonian caters to travelers seeking both relaxation and sophistication. The property includes an extensive range of facilities such as a full-service spa, fine dining options, and meticulously maintained grounds that contribute to its reputation as a top-tier destination for business and leisure guests alike.
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Job Requirements
- High school education preferred but not required
- Ability to work well in a fast-paced environment with high pressure and stressful situations
- Excellent verbal and written communication skills
- Ability to remain guest-focused and resolve issues quickly and accurately
- Ability to multitask and handle multiple priorities effectively
- Strong attention to detail
- Proficiency in English
- Ability to communicate frequently with many other departments to assist guest requests
Job Qualifications
- High school education preferred but not required
- Excellent verbal and written communication skills
- Ability to remain poised and composed under pressure
- Strong multitasking skills with attention to detail
- High level of communication skills to interact with multiple departments
- Proficient in English
- Organizational skills to align times, locations, and people
- Experience in a customer service or hospitality role is advantageous
Job Duties
- Organize, deliver, and retrieve luggage, packages, supplies and other items for both guests and guest services team
- Assist guests arriving by greeting them and introducing them to the front desk
- Provide directions around the property and events
- Label and track stored items and long-term storage
- Have excellent awareness of services, products, and hotel happenings
- Take ownership of guest related issues using problem solving skills to find creative ways to rectify issues while building relationships
- Regularly use anticipation and adaptability to customize guest experiences
- Use teamwork through excellent communication and organization with several other departments
- Communicate guest issues and preferences to managers and other departments to ensure proper follow up and learnings
- Complete checklist of day-to-day tasks while multi-tasking assisting guests in the lobby
- Assist with housekeeping, valet, room service, and other departments’ duties
- Ensure compliance of all front office standards, procedures, and services
- Perform other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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