This job is no longer active
Browse Similar Jobs
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $16.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Job Description
The hiring establishment is a reputable hotel that operates a dedicated Front Desk and Front Office division, focused on providing exceptional guest services and ensuring a superior hospitality experience. This hotel prides itself on its commitment to hospitality excellence, offering guests a welcoming environment from the moment they arrive until their departure. With various amenities, attentive service, and knowledgeable staff, the hotel continuously aims to exceed guest expectations. Operating in a dynamic hospitality environment, the hotel embraces a professional team culture that values guest satisfaction and operational efficiency.
The role available within this hotel is for a Front Desk Be... Show More
The role available within this hotel is for a Front Desk Be... Show More
Job Requirements
- Minimum of one year of customer service experience
- ability to walk and stand for long periods of time
- must be able to lift up to 75lbs
- fluency in job related English both verbal and non-verbal
Job Qualifications
- Excellent interpersonal and problem resolutions skills
- excellent communication and organization skills
- minimum of one year of customer service experience
- fluency in job related English both verbal and non-verbal
Job Duties
- Retrieves guest items from cars, busses, vans and carts
- carries and or loads luggage, boxes and packages onto bell cart to transport items to guestrooms or meeting rooms (for groups)
- escorts guests to guestrooms, visually inspects room and telephone and deficiencies such as TV remote etc and informs engineering immediately
- points out room features and directory for reference, familiarize guests with amenities
- offers ice to each arriving guest upon delivery of luggage
- listens and responds to guest inquiries using a positive and clear voice
- answers questions and offers assistance
- provides directions to nearby attractions
- initiates requests to taxi cab companies upon guest requests
- places newspapers in bags and delivers them to guest rooms
- runs errands for guests, off property such as purchase or pick up of items
- delivers faxes, packages, mail etc to guestrooms
- maintains and posts hotel reader boards and public area signage
- cleans and polishes bell carts and other equipment used in the department
- maintains a guest log sheet daily
- answers bell desk phone and provides information as needed
- reads and matches luggage tags, writes claim tickets and detaches portion to give to guest
- ensure hotel entrance and lobby area are clean and presentable at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: