Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.50
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
St. Regis Hotels & Resorts, a distinguished luxury hotel brand within the Marriott International portfolio, epitomizes timeless glamour and sophisticated service across more than 50 premier locations globally. Established by John Jacob Astor IV in the early 20th century with the opening of the iconic St. Regis New York, this establishment has continuously upheld its core values of bespoke and anticipatory service, ensuring every guest receives an exceptional, personalized experience. As part of Marriott International, St. Regis embraces diversity and inclusion, fostering an environment in which associates from diverse backgrounds are valued and empowered to bring their authentic selves to... Show More
Job Requirements
- High school diploma or GED equivalent
- no prior related work experience required
- no supervisory experience required
- ability to stand, walk, or sit for extended periods
- physical capability to lift and carry up to 50 pounds unaided and heavier items with assistance
- ability to communicate clearly and professionally
- willingness to work flexible hours including evenings, weekends, and holidays
- commitment to maintaining a clean and professional appearance
- adherence to company policies and safety standards
Job Qualifications
- High school diploma or GED equivalent
- excellent communication and interpersonal skills
- ability to work effectively in a team environment
- strong customer service orientation
- physical ability to lift and move luggage and stand for long periods
- basic knowledge of local area and hotel services preferred
- professionalism and positive attitude
- ability to follow instructions and safety procedures
- adaptability and willingness to assist as needed
Job Duties
- Greet and escort guests to rooms
- open doors and assist guests and visitors entering and leaving property
- inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- identify and explain room features to guests
- transport guest luggage to and from guest rooms and designated bell area
- assist with luggage storage and retrieval
- assist guests and visitors in and out of vehicles, including loading and unloading luggage
- supply guests with directions
- arrange transportation for guests and visitors, and record advance transportation requests
- communicate parking procedures to guests and visitors
- follow all company policies and procedures
- report accidents, injuries, and unsafe work conditions to manager
- maintain awareness of undesirable persons on property premises
- ensure uniform and personal appearance are clean and professional
- maintain confidentiality of proprietary information
- welcome and acknowledge all guests
- anticipate and address guests' service needs
- assist individuals with disabilities
- thank guests with genuine appreciation
- speak clearly and professionally
- answer telephones using appropriate etiquette
- develop and maintain positive working relationships
- comply with quality assurance expectations and standards
- read and verify information in various formats
- move at required speed to respond to work situations
- stand, sit, or walk for an entire work shift
- move, lift, carry, push, pull objects up to 50 pounds unaided and over 75 pounds with assistance
- move over sloping, uneven, or slippery surfaces and stairs or service ramps
- reach overhead and below knees, including bending, twisting, pulling, and stooping
- perform other reasonable duties as requested by supervisors
Job Qualifications
Experience
No experience required
Job Location
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