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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $9.75 - $16.50
Work Schedule
Day Shifts
Weekend Shifts
Fixed Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career Development
Holiday pay
Job Description
The JW Marriott Nashville is a distinguished luxury hotel recognized for its exceptional hospitality standards and commitment to guest satisfaction. Located in the heart of Nashville, Tennessee, the hotel offers an elegant and comfortable environment for travelers, blending modern amenities with Southern charm. As part of Marriott International, a globally respected hospitality company, JW Marriott Nashville benefits from a rich legacy of service excellence and innovation in the hotel industry. The hotel caters to a diverse clientele, including business travelers, families, and tourists drawn to Nashville’s vibrant music scene and cultural attractions. JW Marriott Nashville is dedicated to creating memorable... Show More
Job Requirements
- High school diploma or GED equivalent preferred
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Previous hospitality experience in Bellman or Guest Services preferred
- Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
- Ability to work morning and evening shifts, weekends, overnights & holidays
Job Qualifications
- Ability to speak, read, write and understand English
- Professional demeanor appropriate for a luxury environment
- Previous hospitality experience in Bellman or Guest Services preferred
- Ability to communicate with guests, respond to questions, knowledge of hotel service, local area events and activities
- Ability to work morning and evening shifts, weekends, overnights & holidays
Job Duties
- Assist guests/ visitors in and out of vehicles, including assisting guests with loading/unloading luggage
- Greet all guests in the lobby in a warm and professional manner, make them feel welcome and anticipate their needs before they arise
- Open doors and assist guests/ visitors entering and leaving property
- Recognize all returning and VIP guests, and welcome them back
- Be aware of daily hotel activities, group and VIP arrivals
- Assist guests with their luggage and acknowledge them by name
- Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities
- Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services)
- Communicate special guest requests to the Front Office Supervisor, Front Desk Manager or Manager on Duty
- Ensure the lobby, bell closet and work areas as well as departmental equipment are clean and presentable at all times
- Offer assistance to all guests and provide them with information requested and directions, escorting the guest whenever possible
- Perform additional duties and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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