Bellman

Miami, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $9.50 - $16.25

Work Schedule

Flexible

On-call

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

This esteemed hotel is a distinguished luxury hospitality establishment known for its commitment to excellence and impeccable service standards, rated by the prestigious Forbes Travel Guide. Catering to discerning travelers and guests seeking an unparalleled experience, the hotel prides itself on delivering refined, personalized, and seamless hospitality. The property is centrally located, offering exquisite accommodations, meticulous attention to detail, and a host of bespoke services that elevate every guest's stay to extraordinary levels of comfort and satisfaction.

The role of Bellman in this front office department is vital to upholding the hotel’s reputation for outstanding guest service. Reporting di... Show More

Job Requirements

High school diploma or equivalent required
Degree in Hospitality Management or related field preferred
Formal butler, etiquette, or Forbes service training is a strong advantage
Ability to stand and walk for extended periods
Ability to lift, push, or pull up to 25 pounds
Frequent bending, kneeling, reaching, and lifting of guest belongings or amenities

Job Qualifications

Minimum 1-2 years of luxury hospitality experience preferably in front office, guest relations, or butler services
Strong working knowledge of Forbes Travel Guide service standards preferred
Excellent interpersonal, communication, and organizational skills
High level of etiquette, discretion, professionalism, and emotional intelligence
Ability to multitask in a fast-paced environment while maintaining calm demeanor
Ability to work independently and handle confidential information with discretion
Fluent in English and Spanish
Available to work flexible shifts including evenings, weekends, and holidays
On-call availability for VIP guest arrivals may be required

Job Duties

Serves as the first point of contact with guests upon arrival
Welcomes guests by name and assists with luggage
Provides hotel orientation and room feature demonstrations in line with Forbes standards
Safely transports guest luggage to and from rooms and vehicles
Maintains cleanliness and presentation of lobby, bell stand, and storage rooms
Coordinates personalized guest amenities ensuring timely delivery
Actively engages in public areas to anticipate and fulfill guest requests
Assists guests with unpacking and packing services upon request
Manages personal guest requests such as laundry, pressing, shoe care, transportation, and dining arrangements
Documents and communicates guest preferences and service interactions
Supports Guest Relations Manager with guest recognition and VIP tracking
Upholds polished appearance and professionalism adhering to grooming and service standards
Maintains full confidentiality and discretion regarding all guest matters

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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