Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $18.54
Work Schedule
Fixed Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across diverse locations, from Hawaii to Florida. Known for its commitment to innovation, exceptional service, and cultural diversity, Springboard Hospitality manages a broad and award-winning portfolio of hotels. The company fosters a team environment that is a vibrant mix of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders. This diversity enriches the workplace and brings unique perspectives that help elevate the guest experience. At Springboard Hospitality, the team is dedicated to going Above & Beyond to create memorable... Show More
Job Requirements
- Ability to lift and carry goods up to 100 lbs
- Ability to stand, walk, and/or sit for extended periods
- Ability to climb stairs and ladders quickly
- Working knowledge of hotel services and policies learned on the job
- Ability to speak clear and concise English
- Ability to listen with empathy and provide accurate information
- Ability to handle difficult customers with patience and diplomacy
- Ability to perform duties under varying temperature conditions
- Availability to work an 8-hour shift with varying schedules
Job Qualifications
- High school diploma or equivalent
- Previous experience in guest services or hospitality preferred
- Strong communication and interpersonal skills
- Ability to work as part of a team
- Knowledge of local area and attractions is a plus
- Physical ability to perform required tasks
- Customer-focused attitude with strong problem-solving skills
Job Duties
- Greet guests and offer assistance with check-in and check-out
- Deliver laundry and store luggage promptly and safely
- Escort guests to and from their rooms explaining in-room amenities and hotel facilities
- Provide valet parking service following company transportation guidelines
- Maintain good relations with car rental, taxi, tour, and limo services
- Recommend local restaurants, theaters, and community events for guest satisfaction
- Polish and monitor bell carts and maintain a clean work area
- Report and follow-up on guest complaints and issues in a timely manner
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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