Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive base salary
Paid sick leave
Accrued vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
Employee rates at Springboard hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience transforming lifestyle hotels across the United States, from the islands of Hawaii to the tip of Florida. Known for managing a diverse and extensive portfolio, Springboard embodies a culture rich in innovation, adventure, and community leadership. The company is committed to delivering exceptional hospitality experiences that transform people, properties, and communities by emphasizing authentic human connections, exploration, and discovery. The team at Springboard represents a dynamic mix of independent innovators, savvy storytellers, tech entrepreneurs, and free-thinkers dedicated to going above and beyond to create memorable... Show More
Job Requirements
- High School diploma or GED
- 1+ years of prior valet and guest services experience in hospitality or fast-paced environment preferred
- Ability to stand for entire shift
- Ability to exert medium work including lifting up to 50 pounds occasionally and 20 pounds frequently
- Excellent English communication skills
- Knowledge of classic and modern cocktails
- Ability to listen and clarify concerns effectively
- Ability to multitask and prioritize to meet deadlines
- Flexibility to work long hours and varied shifts
- Ability to handle physical demands including bending, stooping, kneeling, walking, climbing stairs and ladders
- Ability to work in extreme temperature ranges
- Must abide by payroll policies and company rules
- Must demonstrate knowledge of safety and security procedures
- Must work primarily during business hours including weekends and holidays as needed
Job Qualifications
- High School diploma or GED
- Prior experience in valet and guest services preferred
- Advanced knowledge of computer software including Microsoft Office and Micros station
- Working knowledge of hotel safety and security procedures
- Excellent customer service and sales skills
- Effective communication skills in English
- Energetic and outgoing personality
- Strong interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed, and accuracy
- Team player capable of working under minimal supervision
- Ability to multitask in a fast-paced environment
- Basic financial literacy and arithmetic skills
- Ability to accurately count cash and operate cash registers
- Ability to maintain confidentiality and discretion
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and layout to escort guests and explain in-room amenities, emergency procedures, and hotel facilities
- Deliver flowers, packages, gifts, amenities, messages and parcels as prioritized
- Provide valet parking service following transportation guidelines and assist with relations with car rental, taxi, tour, and limo services
- Provide information and recommend local restaurants, theaters, events, and activities
- Polish and monitor bell carts, maintain work area cleanliness, oversee maintenance and records of company vehicles
- Report and follow-up on guest complaints or problems professionally
- Use clear English communication, listen with empathy, provide accurate information, and document incidents
- Deal effectively with customers showing patience, tact, and diplomacy
- Perform physical tasks including bending, kneeling, walking distances, and lifting up to 100 lbs
- Stand, walk, or sit as required to perform essential functions
- Observe emergency signs with hearing and sight
- Climb stairs and ladders quickly
- Perform duties in extreme temperatures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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