Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $19.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive base salary
Paid sick leave
Accrued vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k plan
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
Employee rates at Springboard Hospitality hotels
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a leading third-party hotel management company renowned for its commitment to transforming lifestyle hotels across the United States. With over 30 years of experience, Springboard Hospitality manages a diverse portfolio of properties ranging from the tropical islands of Hawaii to the sunny shores of Florida. The company prides itself on its innovative, adventurous, and community-minded team members who bring passion and creativity to the hospitality industry. At Springboard Hospitality, team members come from various backgrounds including innovators, storytellers, tech entrepreneurs, and free-thinkers, all dedicated to enhancing guest experiences and contributing positively to the communities they serve. The... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in valet and guest services preferred
- Valid U.S. driver's license with a clean record
- Ability to drive manual transmission
- Proficiency with Microsoft Office and hotel management software
- Strong customer service orientation
- Excellent English communication skills
- Physical ability to lift up to 100 pounds
- Ability to stand and walk for long periods
- Capacity to work flexible hours including weekends and holidays
- Ability to follow safety and security procedures
- Must be energetic, outgoing and organized
- Ability to multitask and work independently
- Basic math and cash handling skills
- Ability to maintain confidentiality
- Willingness to comply with company policies and procedures
Job Qualifications
- High school diploma or GED required
- College degree preferred
- 1 plus years of previous valet and guest services experience in hospitality or fast-paced environment preferred
- Valid U.S. driver’s license with clean record
- Ability to drive manual transmission
- Advanced knowledge of Microsoft Office and/or micros station
- Working knowledge of hotel safety and security procedures
- Excellent customer service and sales skills
- Effective communication skills in English
- Energetic and outgoing personality
- Strong interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed and accuracy
- Ability to work independently and as a team player
- Ability to multitask in a fast-paced environment
- Basic financial literacy
- Flexible with long hours sometimes required
- Ability to stand for entire shift
- Effective listening and problem-solving skills
- Ability to multitask and prioritize departmental functions
- Ability to count cash accurately and operate cash register
- Ability to exercise confidentiality and discretion
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and layout to escort guests to and from rooms, explain in-room amenities, emergency procedures and facilities
- Deliver flowers, packages, gifts, amenities, messages and parcels as directed
- Provide valet parking service according to company transportation guidelines
- Assist with relations with car rental companies, taxi, tour and travel, and limo services
- Provide information and recommend local restaurants, theaters, events and activities
- Maintain bell carts and work area clean and orderly
- Handle maintenance, cleaning, refueling, and trip logs for company vehicles
- Report and follow-up on guest complaints and problems
- Demonstrate working knowledge of guest and hotel services, policies and operations
- Use clear English communication, listen empathetically, and document incident information
- Effectively deal with internal and external customers requiring tact and diplomacy
- Perform tasks requiring bending, stooping, kneeling and walking significant distances
- Stand, walk or sit continuously during shift
- Observe and detect signs of emergency situations
- Lift and move goods weighing up to 100 pounds
- Climb stairs and ladders quickly
- Perform duties in extreme temperature ranges
- Work varied shifts including weekends and holidays as required
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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