Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.22
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Work-life balance
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across diverse locations, ranging from the beautiful islands of Hawaii to the sunny tip of Florida. Known for its rich history and innovative approach, Springboard Hospitality boasts one of the most varied and dynamic portfolios in the hotel management industry. The company prides itself on its dedicated team of independent innovators, savvy storytellers, adventure seekers, tech entrepreneurs, free thinkers, and community leaders, all working together to create extraordinary experiences for guests. The team culture emphasizes empowerment, authenticity, and a commitment to... Show More
Job Requirements
- High school diploma or equivalent
- Previous hospitality or customer service experience preferred
- Ability to lift up to 100 pounds
- Capacity to walk and stand for long periods
- Strong verbal communication skills
- Ability to follow detailed instructions and protocols
- Reliable and punctual
- Basic knowledge of local area and attractions
- Patient and calm demeanor
- Ability to work varied shifts including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or guest services preferred
- Strong communication skills in English
- Ability to provide empathetic and patient guest service
- Familiarity with hotel facilities and amenities
- Basic knowledge of concierge services
- Ability to perform physical tasks required for the role
- Good organizational and multitasking abilities
- Team player with a positive attitude
- Valid driver’s license preferred for valet service
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and layout to escort guests to and from their rooms, explaining all in-room amenities, emergency procedures and hotel facilities
- Deliver flowers, packages, gifts, amenities, messages and parcels as directed by the day's priorities
- Provide valet parking service according to Springboard hospitality transportation guidelines
- Assist with activities and foster good relations with car rental companies, taxi services, tour and travel companies, limo services to provide quality service
- Provide information and recommend area restaurants, theaters, community events and activities to ensure guest satisfaction
- Polish and monitor bell carts consistently and maintain the work area clean and orderly
- Handle maintenance program of company vehicles, including cleaning schedule, refueling and trip logs
- Report and follow-up on guest complaints or problems timely and professionally to ensure quality guest experience
- Use a clear, concise English-speaking voice, listen with empathy, provide accurate information and document incident information
- Perform physical tasks including bending, stooping, kneeling, walking significant distances, climbing stairs and ladders
- Lift and/or carry goods weighing up to 100 pounds
- Work in extreme temperature ranges as required
- Stand, walk and/or sit continuously during shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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