Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.21
Work Schedule
Standard Hours
Flexible
Benefits
competitive base salary
Paid sick leave
Accrued vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a leading third-party hotel management company with over 30 years of experience in transforming lifestyle hotels across the United States, from the tropical islands of Hawaii to the vibrant shores of Florida. Known for its innovative and diverse team, Springboard Hospitality is a blend of independent thinkers, storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders. This diverse and collaborative team works together to deliver exceptional hotel experiences that not only elevate the properties but also enrich the communities they serve. The company is deeply committed to a culture of empowerment, intentional growth, and continuous investment in its... Show More
Job Requirements
- High school diploma or GED
- Previous experience in valet and guest services preferred
- Advanced computer skills including Microsoft Office and property management software
- Ability to stand, walk, and perform physical tasks throughout shift
- Ability to lift up to 100 pounds
- Strong communication and interpersonal skills
- Ability to follow directions accurately and work independently
- Ability to multitask
- Availability for flexible hours
- Knowledge of hospitality safety and security protocols
- Customer service oriented
- Ability to count cash and operate cash register
- Must be energetic and outgoing
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or GED required
- College degree preferred
- 1+ years of previous valet and guest services experience in hospitality or fast-paced environment
- Advanced knowledge of computer software including Microsoft Office and property management systems
- Working knowledge of property safety and security procedures
- Excellent customer service and sales skills
- Strong communication skills in English
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail and speed
- Team player able to work under minimal supervision
- Ability to multitask in a fast-paced environment
- Knowledge of basic financial information and arithmetic
- Confidentiality and discretion in handling sensitive information
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and escort guests while explaining room amenities and emergency procedures
- Deliver flowers, packages, gifts, messages, and parcels
- Provide valet parking services according to company guidelines
- Assist with relationships with car rental companies, taxi services, and other transportation vendors
- Provide information and recommend local attractions, restaurants, and events
- Maintain and polish bell carts and company vehicles, handle cleaning and refueling schedules
- Report and address any guest complaints or problems promptly
- Use clear, concise communication and document incident information
- Perform physical tasks including lifting luggage up to 100 lbs, walking, bending, and climbing stairs
- Work within varying temperature conditions
- Adhere to scheduled shifts and maintain professionalism throughout
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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