Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Exact $20.22
Work Schedule
Flexible
Day Shifts
Benefits
competitive base salary
Paid sick leave
Accrued vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Education Assistance
Employee rates at hotels
Monthly Cell Phone Stipend
Dry Cleaning Services
Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a distinguished third-party hotel management company boasting over 30 years of expertise in transforming lifestyle hotels across the United States, from the tropical islands of Hawaii to the vibrant shores of Florida. Renowned for managing one of the most diverse portfolios in the hospitality industry, Springboard consistently focuses on delivering exceptional, memorable guest experiences while nurturing a team culture centered on innovation, personal growth, and community connection. The company prides itself on fostering an inclusive and dynamic workplace where employees—including independent innovators, storytellers, adventure seekers, and tech entrepreneurs—collaborate to elevate the standards of hospitality. Committed to advancing... Show More
Job Requirements
- High school diploma or GED required
- 1+ years of experience in valet and guest services preferred
- Advanced computer skills including Microsoft Office and Outlook
- Ability to stand for entire shift
- Ability to lift and carry up to 50 pounds occasionally and 20 pounds frequently
- Flexible availability including long hours sometimes
- Knowledge of hotel safety and security procedures
- Excellent customer service skills
- Effective communication in English
- Energetic and outgoing
- Strong interpersonal and organizational abilities
- Ability to multi-task and work under minimal supervision
- Ability to follow detailed directions
- Ability to operate cash register and handle cash accurately
- Ability to maintain confidentiality and discretion
Job Qualifications
- Prior experience in valet and guest services in hospitality or fast-paced environment preferred
- Advanced knowledge of computer software including Microsoft Office and Outlook
- Working knowledge of property safety and security procedures
- Service oriented with excellent customer service and sales skills
- Effective communication skills with ability to read, write, and understand English
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail and speed
- Team player with ability to work under minimal supervision
- Ability to multi-task in a fast-paced environment
- Ability to understand basic financial information and solve arithmetic problems
- Knowledge of classic and modern cocktails
- Effective listening and clarifying concerns skills
- Ability to prioritize and meet deadlines
- Ability to identify problem areas and assist in implementing solutions
- Ability to accurately count cash and operate cash register
- Ability to exercise confidentiality and discretion
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and layout to escort guests to and from rooms and explain amenities and emergency procedures
- Deliver flowers, packages, gifts, amenities, messages, and parcels as directed
- Provide valet parking services following company transportation guidelines
- Assist with fostering relations with car rental companies, taxi services, and limo services
- Provide information and recommendations about local restaurants, theaters, events, and activities
- Maintain and polish bell carts and keep work area clean and orderly
- Handle maintenance program for company vehicles including cleaning, refueling, and trip logs
- Report and follow up on guest complaints or problems to ensure quality experiences
- Use clear English-speaking voice, listen with empathy, and document incident details
- Effectively handle internal and external customer interactions requiring patience and diplomacy
- Perform physical tasks such as bending, stooping, kneeling, walking significant distances
- Stand, walk, or sit continuously during shift
- Observe signs of emergency situations using hearing and visual abilities
- Lift and carry goods weighing up to 100 lbs
- Climb stairs and ladders quickly
- Perform duties in extreme temperature conditions
- Work 8-hour shifts with varying scheduled days and times based on need
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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