Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Standard Hours
Flexible
Benefits
competitive base salary
Paid sick leave
Accrued vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Executive Bonus Program
retention bonuses
Lead Share Program
associate recognition programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience transforming lifestyle hotels across diverse and vibrant locations ranging from the islands of Hawaii to the southern tip of Florida. Renowned for managing some of the most eclectic and dynamic hotel properties in the industry, Springboard Hospitality is committed to creating exceptional guest experiences and nurturing a unique workplace culture that encourages innovation, collaboration, and career growth. Boasting a diverse team of independent innovators, storytellers, adventurers, tech entrepreneurs, free-thinkers, and community leaders, Springboard Hospitality strives to deliver hotels that transform people, properties, and communities alike.... Show More
Job Requirements
- High school diploma or GED
- 1+ years experience in valet or guest services in hospitality or similar fast-paced environment
- Advanced computer skills including Microsoft Office and property management systems
- Strong command of English language
- Ability to stand for entire shift
- Must be able to lift and carry up to 100 pounds
- Good interpersonal skills
- Ability to work flexible hours including long shifts
- Knowledge of safety and security protocols
- Physical ability to perform tasks requiring bending, stooping, kneeling, walking and climbing
- Ability to work under pressure and handle guest concerns tactfully
- Must be able to multitask and prioritize
- Must be service oriented and detail focused
- Ability to read, write and communicate effectively in English
Job Qualifications
- High school diploma or GED required
- College degree preferred
- 1+ years prior valet and guest services experience in hospitality or fast-paced environment preferred
- Advanced knowledge of Microsoft Office, Outlook and Micros Station
- Working knowledge of hotel safety and security procedures
- Service oriented with excellent customer service and sales skills
- Effective communication skills in English
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed and accuracy
- Team player capable of working with minimal supervision
- Ability to multitask in a fast-paced work environment
- Basic financial literacy and arithmetic skills
- Knowledge of classic and modern cocktails
- Ability to exercise confidentiality and discretion
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and layout to escort guests to and from their rooms, explaining in-room amenities, emergency procedures and general hotel facilities
- Deliver flowers, packages, gifts, amenities, messages and parcels as directed
- Provide valet parking service following company transportation guidelines
- Assist with maintaining good relations with car rental companies, taxi services, tour and travel companies, limo services
- Provide information and recommend local restaurants, theaters, events and activities
- Maintain and polish all bell carts, keep work area clean and orderly
- Perform maintenance of company vehicles including cleaning, refueling, and trip logs
- Report and follow-up on guest complaints and problems promptly and professionally
- Use clear, concise English, listen empathetically, document incidents accurately
- Handle physical tasks such as bending, stooping, kneeling, walking between buildings
- Stand, walk and/or sit continuously during shift
- Detect signs of emergency situations via hearing and visual cues
- Lift or carry goods weighing up to 100 lbs
- Climb stairs and ladders quickly
- Work within extreme temperature ranges
- Comply with scheduled 8-hour shifts with flexible days and times as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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