Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $20.00
Work Schedule
Flexible
Day Shifts
Benefits
competitive base salary
Paid sick leave
Accrued vacation
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
associate of the month/quarter and company-wide associate of the year programs
Associate Referral Bonus Program
Job Description
Springboard Hospitality is a premier third-party hotel management company with over 30 years of experience transforming lifestyle hotels across the United States, from Hawaii to Florida. Known for its commitment to delivering authentic and memorable guest experiences, Springboard Hospitality operates a diverse portfolio of properties emphasizing culture, innovation, and personalized guest services. The company prides itself on a collaborative environment encouraging free thinkers, adventure seekers, and community leaders to thrive. With a focus on career development and work-life balance, Springboard Hospitality fosters a nurturing workplace culture that supports both personal growth and professional success. The company’s reputation for stability is... Show More
Job Requirements
- High school diploma or GED
- At least 1 year previous experience in valet and guest services
- Advanced computer software knowledge including Microsoft Office and/or micros station
- Strong customer service and communication skills
- Ability to lift and carry up to 100 pounds
- Ability to stand and walk for entire shift
- Ability to multitask in a busy environment
- Energetic and outgoing
- Basic financial understanding
- Knowledge of safety and security procedures
- Ability to work variable shifts and long hours
- Willingness to work in varying temperature conditions
- Ability to follow directions precisely
- Team player
- Ability to maintain confidentiality
Job Qualifications
- High school diploma or GED required
- College degree preferred
- 1+ years experience in valet and guest services in hospitality or fast-paced environment preferred
- Advanced knowledge of Microsoft Office, Outlook, and/or micros station software
- Knowledge of property safety and security procedures
- Excellent customer service and sales skills
- Effective communication skills in English
- Energetic and outgoing personality
- Excellent interpersonal and organizational skills
- Ability to follow directions with attention to detail, speed, and accuracy
- Team player with ability to work with minimal supervision
- Ability to multitask in a fast-paced environment
- Basic financial literacy and problem-solving
- Knowledge of classic and modern cocktails
- Ability to maintain confidentiality and discretion
- Demonstrated ability to handle cash accurately and operate cash registers
Job Duties
- Greet guests, offer assistance with check-in/check-out, deliver laundry and store luggage
- Know the complete hotel facilities and layout to escort guests to and from their rooms explaining amenities and emergency procedures
- Deliver flowers, packages, gifts, amenities, messages, and parcels as directed by daily priorities
- Provide valet parking service to guests following company transportation guidelines and assist with relationships with car rental, taxi, tour, and limo services
- Provide information and recommend local restaurants, theaters, events, and activities to ensure guest satisfaction
- Maintain cleanliness and polishing of bell carts and manage company vehicle maintenance, cleaning, refueling, and trip logs
- Report and follow-up on guest complaints or problems in a professional and timely manner
- Use clear and concise English communication, listen with empathy, document incidents legibly
- Deal effectively with internal and external customers requiring patience and diplomacy
- Perform physical tasks including bending, kneeling, walking significant distances, lifting up to 100 pounds, climbing stairs and ladders, and working in extreme temperature conditions
- Stand, walk, or sit continuously during shifts
- Observe and detect signs of emergency situations
- Follow safety and security policies
- Abide by payroll policies and company conduct rules
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Nearby Cities
Jobs By Filter