Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Benefits
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
ARLLC, operating as Augusta Marriott at the Convention Center, is a distinguished hospitality establishment recognized for providing impeccable service and unforgettable guest experiences. As a prominent hotel brand, Marriott is synonymous with excellence, offering luxurious accommodations, world-class amenities, and a warm atmosphere that welcomes guests from all walks of life. This hotel operates seven days a week, twenty-four hours a day, reflecting its commitment to meeting the dynamic needs of travelers and event attendees in the vibrant Augusta area. The company's dedication to quality and guest satisfaction has positioned it as a leader in the hospitality industry, making it a... Show More
Job Requirements
- Knowledge of English and local language
- Building and maintaining strong relationships with guests and associates
- Ensuring compliance with all safety, security, and brand operational standards
- Promoting a positive and team-oriented work environment focused on guest satisfaction and excellence
- Ability to handle conflict situations in a professional manner
- Be well groomed and conform to the hotel's dress code
Job Qualifications
- High school diploma or equivalent required
- Hospitality degree preferred
- Minimum 1-2 years of supervisory experience in hotel guest services or front office operations
- Strong leadership, organization, and communication skills
- Ability to lift and move luggage up to 50 lbs and stand for extended periods
- Valid driver's license and clean driving record required
- Excellent guest relations and problem-solving abilities
- Flexible availability, including evenings, weekends, and holidays
- Marriott brand experience preferred
Job Duties
- Supervise, train, and support bell staff, doormen, and shuttle drivers to ensure consistent, efficient, and courteous service
- Oversee guest arrivals and departures, ensuring luggage handling, valet, and door services are executed professionally and promptly
- Schedule daily shifts for Bellmen and ensure adequate coverage for all peak arrival and departure times
- Maintain upkeep of the hotel shuttle, including routine cleaning, safety inspections, and coordination of maintenance or repairs as needed
- Monitor shuttle schedules to ensure timely guest pick-ups and drop-offs while maintaining accurate records
- Coordinate with the Front Desk, Concierge, and housekeeping teams to deliver timely guest requests and special accommodations
- Handle guest concerns or service recovery opportunities promptly and professionally
- Ensure all associates follow Marriott brand standards, grooming policies, and safety guidelines
- Conduct daily line-ups, performance evaluations, and coaching sessions with the team
- Maintain a clean, organized, and welcoming lobby and porte-cochere area at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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