Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Rotating Shifts
Flexible
Benefits
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
Augusta Marriott at the Convention Center is a prestigious hotel known for providing exceptional guest experiences, situated in a vibrant and bustling location ideal for both business and leisure travelers. As part of Marriott International, a globally recognized leader in the hospitality industry, Augusta Marriott offers outstanding accommodations, facilities, and services designed to meet the needs of diverse guests from around the world. The hotel combines sophisticated amenities with personalized service, thus ensuring every guest’s stay is memorable and comfortable. Marriott's brand reputation is upheld through a commitment to quality, innovation, and a customer-first philosophy, making it a preferred destination... Show More
Job Requirements
- Knowledge of English and local language
- Building and maintaining strong relationships with guests and associates
- Ensuring compliance with all safety, security, and brand operational standards
- Promoting a positive and team-oriented work environment focused on guest satisfaction and excellence
- Ability to handle conflict situations in a professional manner
- Be well groomed and conform to the hotel’s dress code
Job Qualifications
- High school diploma or equivalent required
- Hospitality degree preferred
- Minimum 1-2 years of supervisory experience in hotel guest services or front office operations
- Strong leadership, organization, and communication skills
- Ability to lift and move luggage up to 50 lbs and stand for extended periods
- Valid driver’s license and clean driving record required
- Excellent guest relations and problem-solving abilities
- Flexible availability, including evenings, weekends, and holidays
- Marriott brand experience preferred
Job Duties
- Supervise, train, and support bell staff, doormen, and shuttle drivers to ensure consistent, efficient, and courteous service
- Oversee guest arrivals and departures, ensuring luggage handling, valet, and door services are executed professionally and promptly
- Schedule daily shifts for bellmen and ensure adequate coverage for all peak arrival and departure times
- Maintain upkeep of the hotel shuttle, including routine cleaning, safety inspections, and coordination of maintenance or repairs as needed
- Monitor shuttle schedules to ensure timely guest pick-ups and drop-offs while maintaining accurate records
- Coordinate with the Front Desk, Concierge, and housekeeping teams to deliver timely guest requests and special accommodations
- Handle guest concerns or service recovery opportunities promptly and professionally
- Ensure all associates follow Marriott brand standards, grooming policies, and safety guidelines
- Conduct daily line-ups, performance evaluations, and coaching sessions with the team
- Maintain a clean, organized, and welcoming lobby and porte-cochere area at all times
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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