Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Rotating Shifts
Flexible
Weekend Shifts
Benefits
401(k) matching
Dental Insurance
Health Insurance
Paid Time Off
Vision Insurance
Job Description
ARLLC, operating as Augusta Marriott at the Convention Center, is a distinguished hotel that embodies Marriott's world-renowned standards of hospitality, quality, and guest service. The hotel offers an exemplary environment designed to engage guests from around the globe, providing a seamless blend of comfort, convenience, and modern amenities. As part of the global Marriott brand, Augusta Marriott at the Convention Center upholds a strong commitment to excellence, innovation, and community engagement, making it a preferred destination for travelers seeking both business and leisure accommodations. The establishment is known for its vibrant atmosphere, sophisticated event spaces, and attentive service, ensuring that... Show More
Job Requirements
- Knowledge of English and local language
- Building and maintaining strong relationships with guests and associates
- Ensuring compliance with all safety, security, and brand operational standards
- Promoting a positive and team-oriented work environment focused on guest satisfaction and excellence
- Ability to handle conflict situations in a professional manner
- Be well groomed and conform to the hotel's dress code
Job Qualifications
- High school diploma or equivalent required
- Hospitality degree preferred
- Minimum 1-2 years of supervisory experience in hotel guest services or front office operations
- Strong leadership, organization, and communication skills
- Ability to lift and move luggage up to 50 lbs and stand for extended periods
- Valid driver's license and clean driving record required
- Excellent guest relations and problem-solving abilities
- Flexible availability, including evenings, weekends, and holidays
- Marriott brand experience preferred
Job Duties
- Supervise, train, and support bell staff, doormen, and shuttle drivers to ensure consistent, efficient, and courteous service
- Oversee guest arrivals and departures, ensuring luggage handling, valet, and door services are executed professionally and promptly
- Schedule daily shifts for Bellmen and ensure adequate coverage for all peak arrival and departure times
- Maintain upkeep of the hotel shuttle, including routine cleaning, safety inspections, and coordination of maintenance or repairs as needed
- Monitor shuttle schedules to ensure timely guest pick-ups and drop-offs while maintaining accurate records
- Coordinate with the Front Desk, Concierge, and housekeeping teams to deliver timely guest requests and special accommodations
- Handle guest concerns or service recovery opportunities promptly and professionally
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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