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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $12.00 - $13.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
Employee assistance program
Job Description
The Grand Sierra Resort Hotel is a premier resort located in the vibrant cityscape of Reno, Nevada. Known for its expansive gaming facilities, luxurious accommodations, and exceptional guest services, the resort stands as one of the largest hotel and casino complexes in the region. The Operations Department at the Grand Sierra Resort places a strong emphasis on delivering outstanding customer service and ensuring a memorable guest experience in every aspect of the guest's stay. This dedication makes the resort a top choice for leisure and business travelers alike, combining the excitement of a casino with the comfort of a full-service... Show More
Job Requirements
- Must hold and obtain a valid Nevada driver’s license
- Must obtain and maintain alcohol awareness card
- Must produce driving record from DMV annually
- Must obtain safe driving certificate from online driving school
- High school diploma or GED
- Minimum age of 18 years
- Ability to communicate effectively in English
- Physical ability to lift and move up to 65 pounds
- Ability to maintain stamina and work under pressure
- Ability to follow directions in written, oral or diagram form
Job Qualifications
- Previous bell person experience preferred
- Must be 18 years or older
- High School Diploma or GED certificate
- Excellent communication skills both written and oral
- Fluent in English
- Strong interpersonal skills
- Attention to detail and presentation skills
- Ability to resolve problems diplomatically
- Ability to work effectively in a fast-paced environment
Job Duties
- Assist guests with opening and closing vehicle doors
- Welcome guests and visitors with appropriate greetings of the day
- Acknowledge and greet guests within 15 seconds and provide professional, fast and friendly service
- Communicate storage and delivery services to guests
- Tag guest luggage with number of bags and last name and ensure safe storage
- Transport departing guests' luggage from room to lobby ensuring all bags are accounted for
- Deliver arriving guests' luggage to their rooms and explain room facilities
- Verify guests' ticket before handing over luggage
- Occasionally deliver packages from FedEx after hours
- Occasionally rent out scooters and wheelchairs for third party vendors
- Cover VIP runs and lunch breaks for shuttle drivers on rotation
- Provide guests with information about property facilities, amenities, services and special events
- Give fond farewells to departing guests as per standards
- Follow up with guests to ensure satisfaction of requests or problem resolution
- Document and report luggage incidents like damages or theft
- Report accidents, injuries and unsafe conditions to management
- Monitor and maintain safety, security and cleanliness of luggage storage and bell desk
- Cover Bell Desk in absence of Dispatcher as per rotation
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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