Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
401k plan with company match
Employee assistance program
Paid Time Off
Holiday pay
Discounted spa services
Career advancement opportunities
Anniversary Program
Work performance incentives
Job Description
Mirbeau is a distinguished hospitality company with over 25 years of experience delivering award-winning service rooted in wellness, care, and excellence. As a Forbes-rated, family-owned company, Mirbeau is deeply committed to creating a supportive, respectful, and empowering workplace culture where employees are encouraged to grow both personally and professionally. At Mirbeau, health, balance, and well-being are valued principles embedded in every facet of the business, demonstrating their dedication not only to their guests but also to their team members. This ethos makes Mirbeau a unique employer in the hospitality industry, blending luxury service with mindful practices that foster a positive... Show More
Job Requirements
- High school diploma or equivalent
- previous hospitality or customer service experience
- current valid driver's license
- physical ability to stand and walk for extended periods
- ability to lift and carry luggage up to 40 pounds
- ability to operate company vehicles safely
- ability to work flexible schedules including weekends and holidays
- excellent communication skills
- ability to maintain professional appearance
- willingness to collaborate with other departments
- reliable and punctual
- able to handle stressful situations calmly
Job Qualifications
- Previous experience in hotels or hospitality, particularly in a bell attendant or concierge role is highly desirable
- experience in customer service
- holds a current, valid driver's license
- commercial driver’s license (CDL) preferred
- demonstrates exceptional verbal communication skills
- ability to engage with guests thoughtfully and respectfully
- active listening and clear information conveyance skills
- maintains calmness and patience in high-pressure situations
- cooperative team attitude and strong accountability
- neat, well-groomed, and professional appearance
- warm, friendly, and approachable personality
- strong attention to detail and multitasking ability
- ability to quickly learn job responsibilities and adapt to changing demands
- reliable, punctual and flexible
- good physical health and capability to perform essential duties including standing and walking for extended periods, lifting luggage up to 40 pounds, and maneuvering bell carts safely
Job Duties
- Greet guests with a warm, professional demeanor using approved language
- open doors, offer welcome drinks, and create a polished first impression upon arrival
- escort guests to their rooms, confirm room keys, and provide in-room orientation
- give tours of the property and provide resort maps, brochures, and information on amenities and local events
- assist with luggage handling at check-in, check-out, or upon request
- deliver special items before guest arrival and accommodate in-room requests throughout the stay
- provide thoughtful, proactive assistance to ensure a seamless guest experience
- transport guests safely to and from the resort in company vehicles and maintain radio contact with the property when off-site
- ensure company vehicles are clean, fueled, and properly maintained
- handle guest laundry and dry-cleaning needs and follow up on issues
- offer resort and area recommendations, upsell services, and always find answers to guest questions
- communicate guest needs, complaints, or unusual situations promptly to appropriate departments
- keep bell stand, bell closet, lobby, and entryways clean, organized, and stocked
- maintain front desk restroom cleanliness and stocking
- perform light maintenance and cleaning as needed, including vacuuming, sweeping, mopping, and shoveling during winter
- check housekeeping closets for used trays/dishes and remove them
- polish bell carts regularly
- print and organize daily arrivals reports
- log and store lost and found items
- report low room supplies or equipment issues
- attend staff meetings and training sessions
- contribute ideas to improve service and guest experience
- perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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