Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $19.00 - $24.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
flexible scheduling
Job Description
Highgate Hotels is a distinguished leader in real estate investment and hospitality management, boasting a portfolio of more than 400 hotels across North America, Europe, the Caribbean, and Latin America. With over 30 years of experience in the hospitality sector and managing assets valued at over 15 billion dollars, Highgate stands out for its innovative approach, expert property cycle management, and a diverse collection of lifestyle and legacy hotel brands. This forward-thinking company integrates contemporary programming and advanced digital technologies to enhance guest experiences and operational efficiencies. Their expertise extends from the initial phases of planning and development to recapitalization... Show More
Job Requirements
- High school diploma or equivalent
- experience in a hotel or related field preferred
- valid driver's license for the applicable state if applicable
- ability to exert physical force to lift, carry, push or pull objects up to specified weight
- ability to stand for entire shift
- effective verbal and written communication skills
- ability to listen, understand and clarify concerns
- ability to maintain confidentiality
Job Qualifications
- High school diploma or equivalent required and/or experience in a hotel or a related field preferred
- must have a valid driver's license for the applicable state (if applicable)
- ability to exert up to 100 pounds of force occasionally, and/or 50 pounds of force frequently and/or up to 20 pounds of force constantly to lift, carry, push, pull, or otherwise move objects
- ability to stand during entire shift
- must be able to effectively communicate both verbally and in writing
- must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- must be able to maintain confidentiality of information
Job Duties
- Load and unload luggage carts
- organize and deliver luggage for tour groups
- escort guests to rooms and familiarize them with hotel services
- inspect guest's room to ensure it is in order and that supplies are adequate
- explain features of the room including operation of electronic devices and entertainment
- check/store luggage for arrivals and departures with luggage tags
- store, track, and deliver packages as needed
- deliver messages to meeting rooms
- deliver flowers, laundry, packages and other amenities to guestrooms
- assist with room changes
- maintain current listing of local and area attractions, special events and activities
- maintain list of local transportation guides, churches, sports arenas, etc.
- assist houseperson with guest requests
- ensure lobby reader board is correct
- provide information, maps and directions as required
- where applicable answer console to assist front desk agents
- show guestrooms and suites as needed and emphasize the hotel's amenities
- perform other duties as requested by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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