Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $12.00 - $16.00
Work Schedule
Standard Hours
Benefits
Medical
Paid Time Off
Retirement
Job Description
Loews Hotels & Co is a prominent hospitality company known for delivering luxurious and memorable experiences to guests through its upscale properties located across North America. With a commitment to exceptional service, sophisticated design, and a focus on both business and leisure travelers, Loews Hotels has established itself as a respected leader in the hotel industry. The company offers a diverse portfolio of hotels, catering to a wide range of clientele, from corporate groups to vacationing families. Their emphasis on comfort, innovation, and community engagement defines their brand identity and ensures a consistent high level of guest satisfaction.
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Job Requirements
- High school diploma or equivalent
- Ability to handle luggage and physical tasks
- Prior experience in hospitality or customer-facing roles preferred
- Ability to communicate clearly and professionally
- Willingness to stand for extended periods
- Flexible availability including weekends and holidays
- Adherence to dress code and grooming standards
- Ability to follow hotel policies and safety procedures
Job Qualifications
- High school diploma or equivalent
- Previous experience in hospitality or customer service preferred
- Strong interpersonal and communication skills
- Ability to work well in a team environment
- Knowledge of hotel operations and services is an asset
- Proficient in using basic computer systems
- Excellent organizational skills
- Friendly and courteous demeanor
Job Duties
- Assists arriving and departing guests in a highly professional manner and with utmost courtesy
- Handles all luggage, baggage, packages, etc. carefully and safely
- Rooms arriving guests and assists guests who are checking per Hotel standards
- Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
- Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
- Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
- Handles guest inquiries professionally and with the utmost courtesy and accuracy
- Answers telephone in accordance with Loews Hotels Star Service standards
- Becomes familiar with guests' names and acknowledges guests by name
- Provides guests with Hotel and surrounding area information and travel directions
- Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
- Transports guests to/from recreation areas in a safe and timely manner
- Makes use of Handheld computer for check in purposes
- Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
- Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
- Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
- Stands at post when not on a "Front" or "Last"
- Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
- Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
- Reads Group Profiles and Banquet Event information on a daily basis
- Maintains the cleanliness and excellent condition of equipment and work area
- Other duties as assigned
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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