Bell Captain | Opening Team at The Inn at Sundance Mountain Resort
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Weekend Shifts
Benefits
Discounts on dining
Discounts on lodging
Discounts on retail
Discounts on resort activities
Career Development
Training opportunities
Collaborative team culture
Free active season pass
Job Description
Sundance Resort, a renowned destination known for its commitment to nature-inspired experiences and exceptional guest service, is seeking a dedicated Bell Captain to join its hospitality team. The resort thrives on providing guests with an immersive and memorable experience that reflects its core values of being Welcomed, Valued, and Inspired. This position is hourly, offering $16.00 per hour plus service charges with variable 9-hour shifts based on occupancy, covering hours from 6:30 AM to 1:00 AM. Candidates must be available to work weekends and holidays and meet the minimum age requirement of 25 years due to insurance regulations.
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Job Requirements
- High school diploma or equivalent
- Leadership experience in hospitality preferred
- Valid U.S. driver's license
- Must be 25+ years old
- Ability to lift over 50 lbs
- Ability to navigate varied terrain and work on feet
- Strong communication and leadership skills
- Ability to handle guest inquiries professionally
- Availability to work weekends and holidays
Job Qualifications
- High school diploma or equivalent required
- Leadership experience in hospitality preferred
- Valid U.S. driver's license in good standing
- 25+ years old
- Strong communication, leadership, and problem-solving skills
- Able to lift 50+ lbs, navigate varied terrain, and work on feet
- Resort or outdoor recreation experience a plus
- Computer and radio communication skills helpful
Job Duties
- Warmly greet and engage every guest, learning names and preferences whenever possible
- Provide personalized assistance with wayfinding, resort information, and activity updates
- Create a welcoming, guest-friendly atmosphere on the Front Drive, setting the tone for arrivals and departures
- Anticipate guest needs with thoughtful touches such as water, hot beverages, or other comforts
- Communicate clearly with Ski Valet, Boot Room, Front Desk, and other teams to ensure seamless guest transitions
- Maintain the highest standards of cleanliness, organization, and safety on the front drive and porte-cochere
- Manage vehicle flow, valet services, luggage handling, and shuttle logistics with efficiency and care
- Provide in-room orientations and recreation readiness support when requested
- Uphold environmental practices such as no-idling and property cleanliness
- Lead, train, and support the Bell Team, assigning daily duties and promoting a positive, professional, and safe work environment
- Conduct daily vehicle checks and report maintenance needs promptly
- Act as a cultural ambassador, sharing Sundance's story, values, and amenities authentically with guests
- Handle guest inquiries, requests, and concerns with professionalism, empathy, and discretion
- Maintain a calm, welcoming demeanor during peak traffic periods and resolve issues resourcefully
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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