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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $11.75 - $21.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The Cooper Hotel is an upscale luxury hotel situated in the heart of Charleston, South Carolina, renowned for its elegant ambiance and world-class guest service. Nestled in one of Charleston's most historic and culturally rich neighborhoods, The Cooper Hotel offers guests an exquisite blend of Southern charm and modern sophistication. As a part of the hospitality industry, this hotel prides itself on creating a unique and memorable experience for each visitor, emphasizing personalized service and attention to detail. The establishment operates with Forbes 5-Star standards, reflecting its commitment to excellence in luxury accommodations and guest relations.
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Job Requirements
- Minimum 2-3 years of experience in a luxury hotel environment including at least 1 year in a supervisory or lead role
- Prior experience at a Forbes 5-Star or AAA Five Diamond property strongly preferred
- Exceptional communication leadership and guest engagement skills
- Knowledge of Charleston's geography luxury transportation services fine dining and cultural events
- Highly organized with the ability to multitask and prioritize during peak activity periods
- Proficiency in hotel property management systems and Microsoft Office Suite
- Valid driver's license and clean driving record may be required
Job Qualifications
- Minimum 2-3 years of experience in a luxury hotel environment including at least 1 year in a supervisory or lead role
- Prior experience at a Forbes 5-Star or AAA Five Diamond property strongly preferred
- Exceptional communication leadership and guest engagement skills
- Knowledge of Charleston's geography luxury transportation services fine dining and cultural events
- Highly organized with the ability to multitask and prioritize during peak activity periods
- Proficiency in hotel property management systems and Microsoft Office Suite
- Valid driver's license and clean driving record may be required
Job Duties
- Supervise schedule and train the bell staff ensuring consistent adherence to Forbes 5-Star service standards
- Conduct pre-shift briefings delegate responsibilities and monitor team performance throughout the day
- Ensure the bell team presents a polished professional appearance and maintains exemplary guest service behavior
- Provide coaching recognition and corrective feedback as needed in coordination with management
- Personally greet VIP guests long-stay guests and those with special occasions ensuring all preferences and expectations are met
- Coordinate arrivals and departures with the front office valet concierge and guest relations teams for seamless execution
- Ensure luggage delivery and retrieval is handled promptly discreetly and with care
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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