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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.50 - $25.75
Work Schedule
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Training and Development
flexible schedule
Job Description
This opportunity is offered by a distinguished luxury hotel, renowned for its exceptional guest services and high standards of hospitality. This establishment prides itself on creating memorable experiences for each guest, ensuring they feel valued and welcomed from the moment they arrive. With a commitment to excellence, the hotel provides quality accommodations coupled with outstanding amenities, making it a preferred choice among travelers seeking both comfort and sophistication.
The Bell Captain position at this luxury hotel plays a vital role in shaping the guests' first and last impressions. This role is uniquely positioned at the intersection of guest interaction an... Show More
The Bell Captain position at this luxury hotel plays a vital role in shaping the guests' first and last impressions. This role is uniquely positioned at the intersection of guest interaction an... Show More
Job Requirements
- Ability to speak read write and understand English
- Professional demeanor appropriate for a luxury environment
- Minimum of three years hospitality experience in Bellman or Guest Services required
- Ability to communicate with guests respond to questions knowledge of hotel service local area events and activities
- Ability to work morning and evening shifts weekends overnights and holidays
Job Qualifications
- High school diploma or GED equivalent preferred
- Minimum of three years hospitality experience in Bellman or Guest Services
- Ability to speak read write and understand English
- Professional demeanor appropriate for a luxury environment
- Ability to communicate with guests respond to questions knowledge of hotel service local area events and activities
- Ability to work morning and evening shifts weekends overnights and holidays
Job Duties
- Assist guests and visitors in and out of vehicles including assisting guests with loading and unloading luggage
- Greet all guests in the lobby in a warm and professional manner making them feel welcome and anticipating their needs
- Open doors and assist guests and visitors entering and leaving property
- Recognize all returning and VIP guests and welcome them back
- Be aware of daily hotel activities including group and VIP arrivals
- Assist guests with their luggage and acknowledge them by name
- Inform guests of property amenities services and hours of operation and local areas of interest and activities
- Identify and explain room features to guests including use of room key mini-bar ice and vending areas in-room safe valet laundry services
- Communicate special guest requests to the Front Office Supervisor Front Desk Manager or Manager on Duty
- Ensure the lobby bell closet and work areas as well as departmental equipment are clean and presentable at all times
- Offer assistance to all guests and provide them with information requested and directions escorting the guest whenever possible
- Perform additional duties and projects as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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