Bell Attendant/Guest Services Attendant (On Call)
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $15.00 - $20.00
Work Schedule
On-call
Benefits
Hourly wage of $23.07
Complimentary employee meals
401k retirement plans
Job Description
Four Seasons is a globally recognized luxury hospitality company committed to providing exceptional experiences through genuine care and unparalleled service. As a collective of passionate individuals, Four Seasons employees strive to enhance their skills and elevate the guest experience by treating everyone with respect and kindness. The company fosters a world-class employee culture that empowers its team members to deliver remarkable guest experiences, making every interaction memorable and heartfelt. With locations worldwide, Four Seasons stands as a beacon of luxury, quality, and warmth in the hotel and resort industry.
The specific location seeking to hire is situated in... Show More
The specific location seeking to hire is situated in... Show More
Job Requirements
- Experience in a luxury resort or restaurant preferred
- Clean driving record and valid driver’s license required
- Reading, writing and oral proficiency in English language
- Ability to multi-task in a high volume and demanding environment
- Strong problem solving skills and ability to handle difficult situations and guests
- Ability to remain calm during challenging situations
- Strong communication and interpersonal skills
- Possess valid US work authorization
Job Qualifications
- Experience in a luxury resort or restaurant preferred
- Knowledge of Napa Valley and surrounding areas is highly desirable
- Reading, writing and oral proficiency in English
- Strong problem solving skills
- Strong communication and interpersonal skills
- Ability to remain calm during challenging situations
- Ability to multi-task in a high volume and demanding environment
- Clean driving record and valid driver’s license
Job Duties
- Greet all guests and deliver luggage to room upon check-in, provide overview of resort and room orientation, pick up luggage from room upon departure and move to storage at front drive
- Handle all guest interactions with highest level of hospitality and professionalism, accommodate special requests, resolve customer complaints, assist with inquiries, services, directions, and recommendations
- Assist Concierge and Front Desk with deliveries, tasks and special requests
- Receive vehicles from guests and drive to hotel garage, adhere to traffic regulations and safety standards, pick up vehicles when requested
- Drive golf cart to pick up and drop off guests throughout the resort, observe speed limits and yield to pedestrians
- Assess vehicle damage, note any on claim ticket, deposit key and ticket in bell closet
- Perform errands for guests and hotel that may require local travel off property
- Provide shoeshine service, pick up shoes from guest villas, clean and polish them, and return to guests
- Maintain cleanliness of lobby, luggage storage, driveway and resort entrance
- Maintain cleanliness of golf carts and luggage carts
- Collect door knob hangers from guest villas for in room dining requests
- Assist with preparation and delivery of overnight newspapers and room service delivery
- Audit vehicles parked in garage for front office nightly charge posting
- Prepare arrival area and golf carts for inclement weather
- Assist with lobby, housekeeping and other area duties during absence or heavy volume
- Perform other tasks or projects as assigned by management
- Work harmoniously and professionally with co-workers and supervisors
- Comply with Four Seasons work rules and standards of conduct
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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