Bell Attendant Part-Time

Philadelphia, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $13.00 - $18.00

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development opportunities

flexible scheduling

Job Description

Rivers Casino Philadelphia is a premier entertainment destination located in the vibrant city of Philadelphia. Known for its extensive gaming options, diverse dining experiences, and exceptional guest services, Rivers Casino Philadelphia offers a dynamic environment that caters to both local visitors and tourists. The casino prides itself on maintaining a fun, safe, and welcoming atmosphere where guests can enjoy a variety of entertainment options, including gaming, live events, and social activities. As a leading casino, it focuses heavily on delivering superior customer service, ensuring every visitor feels valued and receives the highest standard of hospitality throughout their stay. The company's... Show More

Job Requirements

Regularly required to see, talk, and hear
Use hands to finger, handle or feel and reach with hands and arms
Must occasionally move and lift up to 25 pounds
Able to work with others while maintaining a positive and courteous demeanor under occasional fast-paced and noisy work conditions
Ability to successfully fulfill the pre-employment process
Ability to obtain and maintain all necessary licensing

Job Qualifications

High school diploma or general education degree preferred
Previous guest service, front door, or bell service experience in a luxury property preferred
Previous customer service experience preferred
Excellent communication skills, verbal and written English required
Ability to communicate effectively with team members and guests
Ability to be a team player
Must be able to work flexible shifts including nights, weekends, and holidays

Job Duties

Maintain the strictest confidence of all confidential and proprietary information
Greet guests with positive body language and friendly demeanor following the 10-5 rule
Welcome and acknowledge all guests, anticipate and address service needs, assist individuals with disabilities when requested, and thank guests with genuine appreciation
Open doors and assist guests and visitors entering and leaving the property
Inform guests of property amenities, services, and hours of operation, as well as local areas of interest
Identify and explain room features to guests such as use of room key, mini-bar, ice and vending areas, in-room safe, laundry services
Transport guest luggage to and from guest rooms and designated bell area
Assist with luggage storage and retrieval
Assist guests and visitors in and out of vehicles, including loading and unloading luggage
Supply guests with directions
Arrange transportation such as taxi, shuttle, limousine, or sedan service for guests and visitors and record advance transportation requests
Communicate parking procedures to guests and visitors
Follow all company policies and procedures, report accidents, injuries, and unsafe conditions
Ensure uniform and personal appearance are clean and professional
Speak clearly and professionally, answer telephones with appropriate etiquette
Develop and maintain positive working relationships with colleagues
Deliver messages, packages, flowers, wine, and housekeeping items to guest rooms upon request
Comply with quality assurance expectations, standards, and hotel rating guidelines
Move at required speed to respond to work situations
Maintain proper storage and labeling of guest keys and tags
Share or divide attention among multiple activities or assignments
Hang coats and tag luggage for guests
Perform room checks for occupancy and complete room moves
Maintain high standards of personal appearance and grooming including wearing proper uniform and name tag
Perform all other duties as assigned

Job Location

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