Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $16.00
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401(k) with employer match
Health savings account
Flexible spending account
basic life insurance
accidental death and dismemberment insurance
Employee assistance program
Employee Discounts
Employee Referral Bonus
Job Description
Shinola Hotel is a distinguished boutique hotel located in the heart of Detroit, recognized for its unique blend of luxury and Detroit-inspired design. The first hotel under the Shinola brand, it has become a beloved living room for the city, offering guests a blend of comfort, style, and authentic local experience. Originating from a heritage watch company, Shinola has grown into a luxury lifestyle brand that impacts visitors and locals alike by delivering products and services that echo its deep commitment to Detroit's history. This boutique hotel is part of the renowned Sage Hospitality Group, a company that champions excellence,... Show More
Job Requirements
- Must be able to see objects and people up close and at a distance
- Must be able to grasp handles, carry bundles and lift packages
- Must be able to continually push, lift and carry up to 65 lbs throughout the hotel during entire shift
- Physically able to stand, walk, and climb stairs for prolonged periods
- Able to work in an environment with intermittent exposure to outside elements
- Must have high school diploma or equivalent
- No prior experience required
- Must be fluent in oral and written English
- Knowledge of local area and establishments
- Must have good customer service skills
Job Qualifications
- High school diploma or equivalent
- General knowledge of basic customer service skills
- Fluent in oral and written English
- Knowledge of local establishments, businesses and the surrounding community
- Professionalism and courteous demeanor
- Ability to work in a team environment
- Strong communication and interpersonal skills
- Willingness to engage in continuous personal and professional development
Job Duties
- Meet and greet all guests in all forms of transportation arriving at the hotel
- Assist guests with retrieving their luggage from vehicles
- Point out to guest and note existing vehicle damage on key tags
- Assist Doorman in escorting guests and luggage into the lobby for registration
- Explain valet parking procedures and fees
- Give proper directions to registration area for check-in
- Park vehicles securely and mark key tag with location, guest name, license plate number and type of auto
- Drive vehicles in a safe and efficient manner
- Give general directions and information
- Open vehicle doors to assist guests
- Respond to guest questions, issues and problems regarding transportation, hotel services and local events
- Greet and assist guests upon arrival by helping unload luggage and transporting it to their room
- Maintain professionalism and courtesy at all times toward guests, associates and vendors
- Greet guests professionally within 5 ft in public hotel areas
- Take initiative to offer assistance or answer questions throughout the hotel
- Demonstrate self-confidence, energy, and enthusiasm
- Pursue continuous training and personal development
- Learn about other hotel departments
- Offer improvement ideas and acknowledge good performance
- Use empowerment to exceed expectations and resolve conflicts
- Work as a team to ensure guest satisfaction
Job Qualifications
Experience
No experience required
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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