Job Overview
Compensation
Type:
Hourly
Rate:
Exact $14.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
Flexible Schedule
Employee wellness programs
Job Description
The Seagate is a distinguished luxury hotel renowned for its commitment to providing exceptional hospitality experiences. Located in a prime location, The Seagate caters to discerning travelers seeking comfort, elegance, and personalized service. The hotel combines sophisticated accommodations with top-notch amenities, creating an inviting atmosphere that caters to both leisure and business guests. With a focus on attention to detail and exceptional customer service, The Seagate has earned a reputation as a premier destination for luxury stays and memorable experiences.
We are currently seeking a courteous and service-oriented Bell Attendant to join The Seagate team. This role is integra... Show More
We are currently seeking a courteous and service-oriented Bell Attendant to join The Seagate team. This role is integra... Show More
Job Requirements
- Ability to communicate effectively and pleasantly in the primary language
- Ability to remain patient and friendly, even after working long hours
- Ability to work long hours, including weekends, nights, and holidays as required
- Ability to stand and walk for extended periods
- Ability to lift, carry, and push up to 50 lbs
Job Qualifications
- Previous experience in a customer service or hospitality role is preferred
- Ability to communicate clearly, concisely, and pleasantly in the primary language
- Ability to understand and execute requests accurately and creatively, while remaining outgoing, friendly, and patient
- Ability to handle multiple requests with poise, accuracy, and timeliness
- Ability to exercise good judgment at all times and adhere to hotel policies
Job Duties
- Maintain a flexible schedule and attend all required training and departmental sessions
- Arrive promptly in a clean, pressed uniform for each shift
- Perform assigned tasks promptly and efficiently as directed by management
- Possess thorough knowledge of hotel operations and locations to effectively assist and direct guests
- Recognize and build professional relationships with guests, addressing them by surname as appropriate
- Greet guests in the lobby with warmth and care, assisting as needed
- Ensure timely and secure handling of luggage delivery, retrieval, and storage, providing claim tags for stored items
- Maintain luggage carts in excellent condition for guest use
- Have a comprehensive understanding of the surrounding area to accurately direct guests throughout the city
- Describe all hotel services and their respective times to guests
- Familiarize yourself with all features of guest rooms and communicate them effectively to guests
- Escort guests to their rooms as directed by the front desk or concierge
- Exercise discretion when discussing guests and avoid disclosing room numbers or names to unauthorized individuals
- Handle tasks assigned by the concierge and front desk efficiently
- Ensure timely delivery of messages, packages, and faxes
- Fulfill all legitimate guest requests promptly and appropriately
- Shine shoes upon guest request
- Record guest requests using incident reports and communicate with colleagues daily
- Ensure availability of appropriate supplies to meet guest needs
- Handle guest issues with professionalism, courtesy, and responsibility
- Communicate all concerns to the concierge and front desk using established procedures
- Maintain the cleanliness of the lobby and luggage storage room at all times
- Familiarize yourself with all safety and emergency procedures
- Meet with the concierge at the beginning of each shift to learn of special guests and group arrivals
- Report any concerns or exceptional guest service actions to management promptly
- Notify management of any suspicious persons or activities
- Address guests by their names once known
- Perform other duties as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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