
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
discounted hotel stays
Employee wellness programs
Job Description
Hyatt Regency Cleveland at The Arcade is a distinguished hotel located in a historic landmark building constructed in 1890 right in the heart of downtown Cleveland. This hotel offers guests a unique blend of rich history and modern conveniences. With its prime location just steps away from the dynamic East 4th Street Entertainment District and within a short walking distance to all major sporting and entertainment venues, the hotel attracts a wide variety of guests ranging from business travelers and sports enthusiasts to wedding parties and leisure tourists. The hotel features 293 well-appointed guest rooms along with 14,000 square feet... Show More
Job Requirements
- High school diploma or equivalent
- Ability to communicate effectively in English
- Capacity to stand for long periods and walk moderate distances
- Ability to lift, push, or pull up to 30 pounds
- Willingness to work flexible hours including evenings, weekends, and holidays
- Strong interpersonal and communication skills
- Commitment to delivering high-quality customer service
Job Qualifications
- Prior experience in hospitality or guest service preferred
- Refined verbal communication skills
- Ability to stand for extended periods
- Capable of performing moderate physical activity including walking and lifting
- Strong customer service orientation
- Flexible availability including evenings, weekends and holidays
- Demonstrated alignment with Hyatt values such as empathy, integrity, respect, inclusion, experimentation, and wellbeing
Job Duties
- Communicate constantly with the Front Office and Valet teams to ensure timely guest escort and luggage transport
- Provide a strong guest service orientation to meet and exceed high guest expectations
- Ensure guests are comfortable with their accommodations and knowledgeable of room features
- Operate efficiently in a fast-paced environment requiring moderate walking, standing, and lifting up to 30 pounds
- Engage guests in casual conversation and provide hotel or local recommendations
- Maintain professionalism and empathy as a visible representative of the hotel
- Handle guest luggage and personal items safely and securely
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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