Bell and Valet Attendant

Escondido, CA, USA|Onsite

Job Overview

Compensation

Type:

Hourly

Rate:

Range $16.00 - $20.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Life insurance

Paid holidays

Job Description

Rancho Valencia Resort & Spa is a luxury resort nestled in a serene and picturesque environment, offering world-class amenities and exceptional service to its guests. Known for its beautiful grounds, upscale accommodations, and commitment to creating a memorable and immersive guest experience, Rancho Valencia has established itself as a premier destination for those seeking both relaxation and recreation in a sophisticated setting. The resort features a combination of elegant villas and casitas, exquisite dining options, and an extensive range of activities including tennis, spa treatments, and cultural events. This dedication to quality and guest satisfaction makes Rancho Valencia a leader... Show More

Job Requirements

Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times
Ability to communicate in English with vendors, guests and staff, to their understanding
Basic computer knowledge
Able to work flexible shifts, early morning, late afternoon and evening shifts, as well as availability on weekends and holidays
Luxury hospitality experience

Job Qualifications

Ability to smile, welcome, and engage the guests, visitors and co-workers in a professional and welcoming demeanor at all times
Ability to communicate in English with vendors, guests and staff, to their understanding
Basic computer knowledge
Strong customer service skills
Must have good communication skills in order to handle special requests
Must have good knowledge of proper telephone manners and etiquette
Ability to work without direct supervision

Job Duties

Welcome and acknowledge all resort guests, villa owners, residents and vendors in a friendly, professional manner and provide quick, responsive customer service
Communicate with other departments as needed to enhance the guest check-in process and arrival experience
Maintain high level of guest recognition
Check logbook, emails and other message center several times daily
Keep on-going log of requests and deliveries within the resort
Follow phone etiquette and provide proper greeting
Follow radio etiquette with ear piece
Attend pre-shift meeting with Front Office for incoming arrivals, VIPs and resort events
Attendant is knowledgeable about the facilities, scheduled activities, and daily events at the resort to offer recommendations
Attendant is knowledgeable of surrounding areas, provide directions and set up GPS in card accordingly
Maintain check-in and delivery logbook daily
Oversee complimentary bicycle use - maintain bikes clean and ready to use
Attend to bell carts - cleanliness and charging daily
Assists guests with the resort car program
Keep water and ice available at all times
Keep Bell Desk, front circle and all areas cleaned at all times with no litter
Attendant to light fireplace at dusk in courtyard
Check croquet lawn for equipment (mallet, balls, bocce balls)
Umbrellas, car seats, strollers, beach chairs and jumper cables available upon request
Run errands for guests when needed
Drop and retrieve mail daily from the P.O Box
Participate in all meetings as requested
To report any problems to the manager on duty in a timely manner
Always set up workstation with necessary supplies and maintain cleanliness throughout shift
Actively participates in safety programs and abides by all injury reporting and safety behavior requirements
Participate in and support hotel efforts towards community service, sustainability and environmental initiatives
Perform other duties as directed, developed or assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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