Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
performance bonuses
Job Description
The Boca Raton Resort & Club is a prestigious Five-Star luxury hotel and resort located in Boca Raton, Florida, renowned for its exceptional standards of hospitality and service. As part of an exclusive collection of Forbes Five-Star properties, The Boca Raton offers guests a distinctive experience characterized by elegance, comfort, and outstanding guest relations. The resort blends a rich tradition of luxury with contemporary amenities and personalized guest interactions. The resort's commitment to excellence is reflected in its attentive staff, exquisite accommodations, and a wide range of amenities designed to ensure every guest has a memorable stay.
The ... Show More
The ... Show More
Job Requirements
- Minimum 2 years experience in a 5-star luxury hotel environment
- Minimum 1 year of front office management experience
- Bachelor’s degree in Hospitality or Hotel Management preferred
- Ability to lift 50 lbs maximum
- Ability to frequently lift and carry objects up to 25 lbs
- Physical ability to walk, stand, reach, handle, feel, talk, hear and see
- Must be fully available and flexible to accommodate hotel business demand
Job Qualifications
- Ability to read, write, speak and understand English effectively
- Ability to access and input information accurately using moderately complex computer systems including property management systems
- Knowledge of Microsoft Office, Word and Excel
- Strong command of Opera and Knowcross systems
- Ability to understand guest needs and deliver superior customer service with minimal supervision
- Attention to detail and ability to organize and manage multiple tasks
- Effective verbal and written communication skills in English
- Availability and flexibility to meet hotel occupancy and business demands
- Trainer skills and ability to mentor and develop team members
- Ability to motivate and lead a team successfully
- Ability to plan and organize large projects
Job Duties
- Manages all front office department team members including hiring, scheduling, training, counseling and discipline
- Assists in preparation of staff schedules to ensure operational effectiveness within budget
- Manages human resources functions including recruiting, selection, orientation, training, performance planning and evaluations, pay and reward programs
- Ensures front office has proper information and equipment to complete functions
- Prioritizes and organizes projects to improve front office functions
- Maintains proper organization of front desk, front door and bell desk
- Communicates effectively verbally and in writing to provide clear direction to staff
- Assigns and instructs guest service and front desk agents
- Observes performance and encourages improvement
- Uses creative management skills to solve problems
- Ensures compliance with resort standards to guarantee high quality guest relations
- Manages desk through times of stress and emergencies
- Resolves guest concerns and implements resolutions using discretion and judgement
- Handles guest relocations as required
- Assists other guest services areas with daily operations and supervision
- Manages operations to ensure profitability, control costs and maintain quality standards
- Prepares daily forecast of expected arrivals and departures
- Administers personnel files including training records
- Monitors payroll, vacation requests and gratuity distribution
- Assists in monitoring sales and payouts
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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