Job Overview
Employment Type
Hourly
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.30 - $28.85
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Flexible work schedule
Job Description
The Bay Club Company, often referred to as TBCC, is a premier operator of private club communities offering a rich blend of hospitality, sports, fitness, and lifestyle services. With a devoted commitment to excellence and member satisfaction, TBCC cultivates a welcoming community culture that blends tradition with forward-thinking service. Their facilities often encompass expansive clubhouses, state-of-the-art fitness centers, luxurious pools, fine dining, and versatile event spaces designed to foster interaction, relaxation, and wellness for all members. TBCC’s reputation is built on its Code of Culture, which enshrines core principles such as Respecting the Past, Accepting Responsibility, and Paying it Forward,... Show More
Job Requirements
- High school diploma or equivalent
- at least one year of relevant hospitality or service experience preferred
- CPR certification
- Food Safety certification if handling food
- Responsible Beverage Service certification if serving alcohol
- ability to stand for extended periods and lift up to 50 pounds
- effective oral and written communication skills
- ability to use computer software including Microsoft Outlook
- availability to work flexible hours including weekends, evenings, and holidays
- demonstrated ability to work well in a team environment
- commitment to maintaining a clean, safe work environment
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- professional and friendly manner with excellent customer service skills
- strong verbal communication and conflict resolution capabilities
- self-motivated and takes initiative
- anticipates the needs of others
- willing to acquire new skills
- well organized and detail oriented
- CPR certified
- Food Safety certified (if applicable)
- Responsible Beverage Service certification (if serving alcohol)
- ability to utilize club software and email communication platforms
- ability to communicate clearly in writing and orally
Job Duties
- Greet members and guests upon arrival to the club
- check members in by verifying their membership
- ensure all guests complete a guest registration waiver and pay applicable fees
- book appointments, program, and class reservations
- provide information regarding club programming and facilities
- deliver exceptional service experience to members, guests, and associates
- represent the club professionally through image, dress, communication, and follow-up
- operate cash register and process payments
- manage and balance cash drawer each shift
- perform opening and closing duties
- answer and transfer phone calls
- create and serve food and beverage items
- promote daily specials and encourage order upgrades
- maintain clean, safe work environment according to food safety standards
- greet and host members at designated areas or events
- support food and beverage service on pool deck
- offer seating and provide tours of amenities
- maintain refreshment stations and assist with towel operations
- warm greet members in parking garage
- audit vehicles parked as needed
- maintain cleanliness in sports desk, locker rooms, lobby, fitness areas, pool deck, and surrounding areas
- perform detailed cleaning and preventive maintenance
- replenish inventory and janitorial supplies
- assist with laundry functions including collecting, washing, drying, and folding towels
- communicate timely and follow up appropriately
- actively participate in events, programs, meetings, and trainings
- maintain flexibility for day, evening, weekend, and holiday shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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