Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Flexible Schedule
Career development opportunities
Job Description
The Bay Club Company (TBCC) is a premier operator of luxury athletic and social clubs, known for providing an exceptional member experience through a unique culture and unwavering commitment to hospitality. As a distinguished company in the hospitality and club management industry, TBCC has built its reputation on fostering a workplace environment that embraces respect, responsibility, and a forward-thinking approach. The company’s culture is deeply rooted in its Code of Culture, which includes its Mantra, the Actions We Live By, and Pete’s Promise, all serving as guiding principles for team members to deliver outstanding service and create memorable experiences for... Show More
Job Requirements
- Knowledge of company polices
- Ability to read, understand and communicate information and ideas in writing so others will understand
- Ability to understand and communicate so others can understand ideas and information
- Ability to utilize club software program and email communication software, such as Microsoft Outlook
- At least one year experience in the hospitality industry or related service position preferred
- Food safety certified if applicable
- Professional, friendly manner and excellent customer service attitude and abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
- Well organized and detail oriented
- CPR certified
Job Qualifications
- At least one year experience in the hospitality industry or related service position preferred
- Food Safety certified if applicable
- Professional, friendly manner and excellent customer service attitude and abilities
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated, takes initiative, anticipate the needs of others and willing to acquire new skills
- Well organized and detail oriented
- CPR certified
Job Duties
- Greet members and guests upon arrival to the club
- Check members in by verifying their membership
- Ensure all guests to the club fully complete a guest registration waiver and pay any applicable guest fees
- Book appointments, program, and class reservations for members and guests
- Provide information regarding club programming and facilities
- Deliver exceptional service experience to members, guests, and associates with a goal of retaining guests for repeat business
- Represent the club in a professional manner through image, dress, communication, and immediate follow through and response
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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