Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $16.50 - $19.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The Bay Club Company (TBCC) is a renowned multi-faceted hospitality organization dedicated to providing premium club experiences through its diverse offerings of sports, fitness, golf, dining, and social events. Known for maintaining a culture that emphasizes respect, responsibility, and community, TBCC operates numerous exclusive private clubs that foster a welcoming environment for members and guests alike. With a strong commitment to service excellence, the company embraces a unique cultural framework known as the "Code of Culture," which guides every aspect of their operations and member interactions, ensuring a positive and memorable experience for all who walk through their doors.
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Job Requirements
- High school diploma or equivalent
- At least one year experience in hospitality or related service position
- Food safety certification if applicable
- CPR certification
- Ability to stand for extended periods
- Ability to lift and/or move up to 50 pounds
- Excellent communication skills
- Ability to work flexible schedule including evenings, weekends, and holidays
- Professional and friendly demeanor
- Willingness to learn and take initiative
Job Qualifications
- Knowledge of company policies
- Ability to read, understand, and communicate information in writing
- Ability to understand and communicate orally
- Ability to utilize club software and email programs such as Microsoft Outlook
- At least one year of experience in hospitality or related service position preferred
- Food safety certification if applicable
- Professional and friendly manner with excellent customer service skills
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated with initiative and willingness to learn
- Well organized and detail oriented
- CPR certification
Job Duties
- Greet members and guests upon arrival
- Check members in by verifying membership
- Ensure all guests complete a Guest Registration Waiver and pay applicable fees
- Book appointments, program, and class reservations
- Provide information regarding club programming and facilities
- Deliver exceptional service experience to members, guests, and associates
- Represent the club professionally through image, dress, communication, and follow-up
- Operate cash register and process payments
- Manage and balance cash drawer
- Perform opening and closing duties
- Answer and transfer phone calls
- Create and serve food and beverage items
- Promote daily specials and upgrades
- Maintain a clean, safe environment according to food safety standards
- Greet members at pool area and act as host
- Offer seating and provide tours of amenities
- Refill water and stock supplies
- Provide towels and assist with towel operations
- Warmly greet members in parking garage
- Audit vehicles parked as needed
- Assist with maintaining cleanliness and stock levels
- Perform detail cleaning and preventive maintenance tasks
- Restock vanity supplies and janitorial products
- Collect, wash, dry, and fold towels
- Communicate timely and actively participate in events and trainings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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