Job Overview
Employment Type
Temporary
Full-time
Part-time
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
flexible scheduling
Job Description
The Bay Club Company (TBCC) is a prestigious hospitality organization known for its commitment to delivering exceptional experiences to its members and guests. Operating a wide range of private clubs, including fitness centers, golf courses, and social venues, TBCC exemplifies luxury and superior service in the hospitality industry. The company embraces a thriving and respectful culture that is deeply rooted in its core values, known as the "Code of Culture." This Code consists of the company's Mantra, its guiding principles called "Actions We Live By," and Pete's Promise, which collectively drive the daily behaviors and attitudes expected of all team... Show More
Job Requirements
- Knowledge of company policies
- Ability to read, understand and communicate in writing
- Ability to understand and communicate orally
- Ability to utilize club software and email
- At least one year experience in hospitality or related service position preferred
- Food safety certified if applicable
- Professional and friendly customer service attitude
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible and dependable
- Self-motivated and initiative-taking
- Well organized and detail oriented
- CPR certified
- Ability to stand for extended periods
- Ability to lift and move up to 50 pounds
- Flexibility to work varied schedules including weekends and holidays
Job Qualifications
- At least one year experience in hospitality or related service position preferred
- Food safety certified if applicable
- Professional and friendly manner with excellent customer service skills
- Strong verbal communication and conflict resolution skills
- Enthusiastic, responsible, and dependable team player
- Self-motivated and willing to acquire new skills
- Well organized and detail oriented
- CPR certified
Job Duties
- Greet members and guests upon arrival to the club
- Check members in by verifying their membership
- Ensure all guests complete a Guest Registration Waiver and pay applicable fees
- Book appointments and reservations for members and guests
- Provide information regarding club programming and facilities
- Deliver exceptional service experience to members, guests, and associates
- Represent the club professionally through image, communication, and follow-up
- Provide membership sales team with guest/prospect lead contact information
- Operate cash register and process payments
- Manage and balance cash drawer each shift
- Perform opening and closing duties as required
- Answer and transfer phone calls
- Create and serve food and beverage items (if applicable)
- Promote daily specials and encourage upgrades (if applicable)
- Maintain a clean, safe work environment according to food safety standards
- Greet members and guests in pool area and act as host
- Work with food and beverage team to support service and event setup in pool area
- Offer seating and tours of pool deck amenities
- Maintain cleanliness and stock levels throughout club areas
- Assist with laundry functions including collecting, washing, drying, and folding towels
- Communicate timely and follow up appropriately
- Participate in events, programs, meetings, and trainings
- Flexibility to work day, evening, weekend, and holiday shifts
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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