Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,000.00 - $83,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
401(k) Plan
Employee stock purchase plan
Paid Time Off
Life insurance
Group disability insurance
Travel Discounts
Adoption assistance
Paid parental leave
Health savings account
flexible spending accounts
Tuition Assistance
Pre-tax commuter benefits
Job Description
Marriott International is a globally recognized leader in the hospitality industry, dedicated to delivering exceptional guest experiences through a diverse portfolio of brands. One of its renowned brands, EDITION Hotels, combines the visionary creativity of boutique hotelier Ian Schrager with the global reach and service excellence of Marriott International. EDITION Hotels are known for offering a unique blend of polish, personality, perfectionism, individualism, comfort, and charisma, targeting sophisticated and knowledgeable consumers who value quality, originality, design, and top-tier service without limitations. Marriott International fosters an inclusive and diverse workplace, committed to equal employment opportunities and valuing the unique backgrounds, talents,... Show More
Job Requirements
- High school diploma or GED
- Four years experience in food and beverage, culinary, or related professional area
- OR Two-year degree from an accredited university in food service management, hotel and restaurant management, hospitality, business administration, or related major
- Two years experience in food and beverage, culinary, or related professional area
- Ability to supervise a team
- Strong organizational skills
- Excellent communication skills
- Proficient in budget management
- Ability to work flexible hours, including evenings and weekends
- Must be able to perform duties in employees' absence
Job Qualifications
- High school diploma or GED
- Four years experience in the food and beverage, culinary, or related professional area
- OR Two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major
- Two years experience in the food and beverage, culinary, or related professional area
- Strong leadership and management skills
- Excellent communication and interpersonal skills
- Ability to work collaboratively in a team environment
- Knowledge of food and beverage operations and standards
- Proficiency in budgeting and financial management
- Ability to handle guest concerns professionally
- Capability to perform job functions in employees' absence
Job Duties
- Assists in the ordering of food and beverage supplies, cleaning supplies and uniforms
- Supervises daily food and beverage shift operation and monitors compliance with all F&B policies, standards and procedures
- Supports and supervises an effective monthly self inspection program
- Operates all department equipment as necessary and reports malfunction
- Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met
- Encourages and builds mutual trust, respect, and cooperation among team members
- Understands employee positions well enough to perform duties in employees' absence
- Develops specific goals and plans to prioritize, organize, and accomplish work
- Monitors and maintains the productivity level of employees
- Verifies that all team members/supervisors understand the brand specific philosophy
- Maintains the operating budget and verifies that standards and legal obligations are followed
- Assists supervisors in understanding team members' ever changing needs and expectations
- Celebrates and fosters decisions that result in successes as well as failures
- Communicates areas that need attention to staff and follows up to verify understanding
- Coordinates cleaning program in all F&B areas, identifying trends and making recommendations for improvements
- Establishes and maintains open, collaborative relationships with employees
- Creates and nurtures a property environment that emphasizes motivation, empowerment, teamwork and passion for providing service
- Follows property specific second effort and recovery plan
- Stays readily available/approachable for all team members
- Demonstrates knowledge of the brand specific service culture
- Provides services that are above and beyond for customer satisfaction and retention
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
- Serves as a role model to demonstrate appropriate behaviors
- Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis
- Takes proactive approaches when dealing with guest concerns
- Sets a positive example for guest relations
- Stays readily available/approachable for all guests
- Reviews comment cards and guest satisfaction results with employees
- Responds in a timely manner to customer service department requests
- Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance
- Analyzes information and evaluates results to choose the best solution and solve problems
- Performs hourly job function if necessary
- Extends professionalism and courtesy to team members at all times
- Comprehends budgets, operating statements and payroll progress report
- Performs other duties, as assigned, to meet business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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