Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Benefits
competitive salary
Health Insurance
Vision Insurance
Dental Insurance
Life insurance
voluntary benefits
401K with company match
Paid Time Off
paid company holidays
Professional Development
inclusive work environment
Events access
Job Description
Capitol Broadcasting Company (CBC) is a diversified communications organization with a broad portfolio that includes television stations, radio stations, digital platforms, sports teams, and real estate holdings across North Carolina and South Carolina. CBC operates prominent media outlets including WRAL-TV and WRAL-FM in Raleigh, NC, along with several other broadcasting assets in Wilmington, Durham, and beyond. In addition to its media ventures, CBC owns and manages several entities related to live entertainment and community engagement, notably the Durham Bulls Baseball Club—a minor league baseball team based at Durham Bulls Athletic Park in Durham, NC. CBC also oversees Bull City Hospitality... Show More
Job Requirements
- Minimum of 2 year of customer service and/or ticketing experience (sports industry preferred)
- Demonstrated commitment to outstanding customer service and professionalism
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to prioritize tasks, multi-task, and stay focused in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with ticketing or CRM systems preferred
- ability to learn new software quickly
- Positive attitude and ability to thrive in a collaborative, team-oriented setting
- Passion for baseball, entertainment, and elevating live experiences for every fan
Job Qualifications
- Minimum of 2 year of customer service and/or ticketing experience (sports industry preferred)
- Demonstrated commitment to outstanding customer service and professionalism
- Strong organizational skills with exceptional attention to detail and accuracy
- Ability to prioritize tasks, multi-task, and stay focused in a fast-paced environment
- Excellent written and verbal communication skills
- Proficiency with ticketing or CRM systems preferred
- ability to learn new software quickly
- Positive attitude and ability to thrive in a collaborative, team-oriented setting
- Passion for baseball, entertainment, and elevating live experiences for every fan
Job Duties
- Deliver exceptional service for all fans attending events at Durham Bulls Athletic Park through in-person, phone, email, text, and live chat interactions
- Build and maintain strong relationships with 919 Members to enhance satisfaction, retention, and renewals
- Resolve customer concerns and escalated issues promptly, professionally, and with sound judgment
- Support game day operations including seat relocations, troubleshooting mobile-entry issues, assisting walk-up customers, and responding to fan inquiries
- Develop and execute the annual 919 Member service plan and timeline
- Lead season ticket and partial-plan renewal efforts, including outreach, fulfillment, and follow-up
- Oversee the implementation, fulfillment, and maintenance of the fan rewards program
- Manage website live-chat support and ensure timely communication with fans
- Coordinate special event ticketing needs such as group events, premium experiences, theme nights
- Assist with benefit inventory management
- Provide leadership that fosters a positive, customer-first culture
- Assist in hiring and onboarding seasonal trainees
- Support pre-game and in-game activations related to ticketing or member experiences
- Maintain accurate and organized customer records in CRM and ticketing systems
- Utilize ticketing platforms to process orders, troubleshoot digital tickets, and manage accounts
- Generate reports as needed to support renewals, service plans, and post-event evaluations
- Maintain operational timelines, checklists, and department calendars to ensure smooth execution of all responsibilities
- Serve as a brand ambassador by delivering warm, professional interactions with fans, partners, and staff
- Establish and maintain positive working relationships across all ballpark departments
- Support additional ticket operations and administrative tasks as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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