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Job Overview

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Employment Type

Full-time
Part-time
Hourly
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Compensation

Hourly
Range $7.25 - $20.00
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Work Schedule

Flexible
Day Shifts
Weekend Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
flexible scheduling
Training and Development

Job Description

O'Charley's is a well-established restaurant chain known for its inviting atmosphere, quality food, and exceptional customer service. Founded with the mission to create memorable dining experiences, O'Charley's has grown into a favorite destination for guests seeking satisfying meals paired with a warm and welcoming environment. The company prides itself on its commitment to hospitality, where every team member plays a vital role in ensuring that every guest leaves with a smile and a desire to return. As a part of the hospitality industry, O'Charley's continually aims to build lasting relationships with customers through attentive service and culinary excellence.
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Job Requirements

  • able to serve alcohol according to state law
  • able to speak, read, write, and understand the primary language of the work location
  • able to perform simple mathematical calculations related to money handling
  • able to stand and maintain mobility for up to five hours
  • good sense of balance
  • able to bend, kneel, and lift items frequently weighing up to 25 pounds

Job Qualifications

  • knowledge of guest relations
  • comprehensive liquor knowledge
  • familiarity with menu items
  • understanding of service sequences
  • awareness of alcohol laws and responsible service
  • proficiency in point of sale operation
  • commitment to quality service and standards
  • knowledge of drink recipes and garnishes
  • ability to handle money accurately
  • understanding of floor plans
  • awareness of current specials
  • ability to perform sidework duties

Job Duties

  • be an effective salesperson by understanding food and beverage menus, specials, and promotions
  • make recommendations and suggestions based on product knowledge
  • provide exceptional guest service to ensure a memorable experience
  • make guests feel appreciated through accommodating actions
  • practice the "Hospitality Halo" by maintaining a friendly and polite attitude
  • work collaboratively with all team members
  • communicate clearly and enthusiastically with guests and staff
  • greet guests promptly and ensure efficient food and beverage delivery
  • serve guests according to their pace while staying organized and acting with a sense of urgency
  • have thorough knowledge of service sequences and bar accounting procedures
  • prepare quality drinks using drink making techniques and recipes
  • maintain cleanliness and stock of the bar area
  • ensure perfect drink presentations before delivering to guests
  • take ownership of mistakes and resolve guest issues to achieve a win-win outcome

Job Qualifications

Experience

Entry Level (1-2 years)


Job Location

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