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Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $7.25 - $20.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee Discounts
flexible scheduling
Training and Development
Job Description
O'Charley's is a well-established restaurant chain known for its inviting atmosphere, quality food, and exceptional customer service. Founded with the mission to create memorable dining experiences, O'Charley's has grown into a favorite destination for guests seeking satisfying meals paired with a warm and welcoming environment. The company prides itself on its commitment to hospitality, where every team member plays a vital role in ensuring that every guest leaves with a smile and a desire to return. As a part of the hospitality industry, O'Charley's continually aims to build lasting relationships with customers through attentive service and culinary excellence.
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Job Requirements
- able to serve alcohol according to state law
- able to speak, read, write, and understand the primary language of the work location
- able to perform simple mathematical calculations related to money handling
- able to stand and maintain mobility for up to five hours
- good sense of balance
- able to bend, kneel, and lift items frequently weighing up to 25 pounds
Job Qualifications
- knowledge of guest relations
- comprehensive liquor knowledge
- familiarity with menu items
- understanding of service sequences
- awareness of alcohol laws and responsible service
- proficiency in point of sale operation
- commitment to quality service and standards
- knowledge of drink recipes and garnishes
- ability to handle money accurately
- understanding of floor plans
- awareness of current specials
- ability to perform sidework duties
Job Duties
- be an effective salesperson by understanding food and beverage menus, specials, and promotions
- make recommendations and suggestions based on product knowledge
- provide exceptional guest service to ensure a memorable experience
- make guests feel appreciated through accommodating actions
- practice the "Hospitality Halo" by maintaining a friendly and polite attitude
- work collaboratively with all team members
- communicate clearly and enthusiastically with guests and staff
- greet guests promptly and ensure efficient food and beverage delivery
- serve guests according to their pace while staying organized and acting with a sense of urgency
- have thorough knowledge of service sequences and bar accounting procedures
- prepare quality drinks using drink making techniques and recipes
- maintain cleanliness and stock of the bar area
- ensure perfect drink presentations before delivering to guests
- take ownership of mistakes and resolve guest issues to achieve a win-win outcome
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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