BARTENDER - ROOFTOP

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement Plan

Employee assistance program

Career Development

Job Description

Hard Rock is a globally recognized hospitality brand known for its vibrant combination of music, dining, and entertainment experiences. Renowned for its lifestyle hotels and iconic cafes, Hard Rock offers guests a unique atmosphere filled with memorabilia, live music, and exceptional customer service. With properties all around the world, the company prides itself on creating memorable experiences for guests while maintaining a passionate culture focused on excellence, creativity, and an authentic rock and roll spirit. The establishment often incorporates state-of-the-art facilities and innovative programs that reflect the core values of energy, enthusiasm, and community responsibility, including environmental sustainability initiatives.

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Job Requirements

Ability to move throughout the business standing, walking, kneeling, bending for extended periods of time
ability to make repeating movements of the arms, hands, and wrists
ability to express or exchange ideas verbally and perceive sound by ear
ability to obtain impressions through the eyes
manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
ability to regularly move objects lift, push, pull, balance, carry up to 50 pounds / 25 kilograms
ability to occasionally move objects lift, push, pull, balance, carry up to 100 pounds / 50 kilograms
ability to turn or twist body parts in a circular motion
ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment
understanding of lifestyle hotels and premium dining products and services
must meet legal requirements for any required licensing
ability to work evenings, weekends, and holidays as needed
compliance with city’s workplace vaccination requirements

Job Qualifications

Secondary school degree preferred
plus 4 years working as a bartender in a recognized high volume or good quality independent bar or as part of a larger restaurant footprint
ability to comprehend and use basic language either written or spoken to communicate information and ideas
ability to read, comprehend, and write simple instructions, short correspondence and memos
ability to perform numerical operations using basic counting, adding, subtracting, multiplying or dividing
ability to effectively deal with internal and external customers and staff requiring high levels of patience, tact, and diplomacy
fluency in English
additional languages preferred

Job Duties

Reconcile transactions at the end of each shift, cash out, and maintain a balanced bank
be thoroughly familiar with all menu cocktails and wine list in order to assist guests and answer questions accurately
complete bar requisitions
ensure lounge/bar area is clean and in order at all times including bar, tables, chairs, floors, walls, ceilings, lighting, temperature, music, memorabilia, and décor
stock juice, mixers, soft drinks, beer, wine, liquor, and paper/plastic supplies
clean and stock glassware
cut and stock garnishes
ensure sequence of service is followed for all guests
greet guests, take beverage orders, and suggestive sell
prepare drinks to recipes
serve beverages including coffee, tea, cocktails, and wine
accommodate guests’ special requests whenever possible
maintain bar counter and tables by clearing finished glassware, plates, silverware, trash, and other items
process payments according to POS and cash handling procedures
perform last call
clean bar tops, sinks, speed rails, ice bins, guns and lines, bottles, cabinets, and coolers
maintain bank variance within standard
ensure all checks are closed out
set up and empty trash and recycling
follow all food safety, sanitation, and alcohol service laws and regulations
maintain positive and professional communication with all staff
provide recognition to others including co-workers, supervisors, managers, and directors
participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities
ensure a healthy and safe work environment for co-workers and guests
be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests
promote property outlets to guests
assist guests in finding locations within the property by escorting, when possible, or giving clear directions
resolve guest complaints using property procedures
create a positive environment in which all employees have the ability to maximize their potential
listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance
work as a team helping all employees to complete the required activities that ensure we deliver amplified service
participate in sound check meetings on each shift
always smile and offer a warm greeting to all
know, understand, and practice with energy and enthusiasm the mission, values, mottos, culture and spirit that make Hard Rock unique
take initiative to offer assistance throughout the property
operate ethically to protect the Hard Rock brand
utilize programs designed to help save the planet
perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations
perform additional duties as requested by department managers and supervisors
communicate with supervisors and managers to ensure that assigned duties are completed to standard
coordinate operations with other departments as needed
present a professional image to employees, guests, clients, owners, and investors
review and develop guest history records to enhance personalized service for repeat guests
maintain confidentiality of guest, employee, and company information

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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