Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $20.32
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Paid holidays
Job Description
Encore Boston Harbor is a premier luxury destination resort located on the waterfront along the Mystic River, offering breathtaking views of the Boston skyline and Boston Harbor. This globally recognized gaming resort features 671 luxurious hotel rooms, an ultra-premium spa, exclusive luxury retail shops, high-end dining options, and state-of-the-art ballroom and meeting facilities. It holds the distinction of being the largest private single-phase development in the history of the Commonwealth of Massachusetts. Its location offers guests a unique combination of entertainment, relaxation, and scenic beauty, including a six-acre park featuring a harborwalk, events lawn, public viewing areas, intricate floral displays,... Show More
Job Requirements
- 21 years of age or above
- able to obtain and maintain registration or license from Massachusetts Gaming Commission
- able to obtain and maintain required licensing or work cards including alcohol awareness card
- able to perform physical demands including standing, walking, sitting, reaching, bending, lifting at least 50 pounds
- able to work varying schedules
- able to interact professionally with guests
- ability to meet vision requirements including close, distance, color and peripheral vision
- able to work in moderate to loud noise environments
Job Qualifications
- High school degree or equivalent preferred
- minimum 3 years bartending experience preferred
- outstanding organizational skills
- excellent interpersonal skills
- attention to detail
- ability to read and interpret policy and procedure manuals
- conversational English required
- ability to write instructions and present information
- basic mathematical skills
- knowledge of responsible alcohol service
- ability to handle guest interactions professionally
- knowledge of health and sanitation standards
Job Duties
- Ensures all core values and property and department standards are implemented and applied
- participates in department goals, objectives, policies, and operating procedures
- monitors and evaluates operational effectiveness
- effects changes for improvement
- identifies key drivers of success
- contributes to departmental performance and policy accuracy
- enforces internal policies and legal regulations
- delivers maximum level of service and satisfaction
- contributes to company-wide communication and best practices
- balances multiple priorities and meets deadlines
- assists with bar setup and breakdown
- prepares garnish for beverage service
- collects and transports dirty glassware
- polishes glassware
- maintains clean bar according to standards
- delivers beverage service of high standard
- controls pour cost and jigger use
- understands guest service sequence at bar counters
- recommends food items
- communicates guest comments and difficulties
- up-sells and replenishes beverages responsibly
- converses with guests about beverages
- promotes and presents cocktails
- serves coffee and tea per standards
- advises guests on alcoholic beverages
- complies with liquor laws
- assesses guest intoxication and takes action
- monitors guest experience factors
- maintains stock rotation
- operates post-mix syrup and beer reticulation systems
- adheres to stock control
- resolves guest complaints
- handles billing and payment compliantly
- adheres to payment and shift handover policies
- follows safety standards
- maintains industry knowledge through education and training
- performs other job-related duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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