Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $9.75 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) matching
Annual performance bonus
wellness programs
career development support
Job Description
PENN Entertainment is a renowned leader in the integrated entertainment, sports content, and casino gaming industry in North America. With 43 destinations spread across the continent and an innovative presence in online sports betting and iCasino through theScore Bet Sportsbook and Casino, PENN Entertainment has carved a unique space as a dynamic and forward-thinking company. Recognized not only for its extensive service offerings but also for its commitment to diversity, sustainability, and community impact, PENN Entertainment aims to revolutionize the entertainment landscape while providing exceptional experiences to its customers and rewarding careers to its team members.
At PENN Entertainment, t... Show More
At PENN Entertainment, t... Show More
Job Requirements
- Must be 21 years of age
- high school diploma or equivalent
- read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- knows cocktail ingredients and proper mixing and pouring techniques
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- able to work in constricting areas
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded/noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- High school diploma or equivalent
- excellent customer service and communication skills
- knowledge of cocktail ingredients and proper mixing and pouring techniques
- ability to read, write legibly, understand and speak English
- ability to count money and change correctly
- strong interpersonal skills
- ability to work well with others especially in a team environment
Job Duties
- Responsible for fostering a fun environment
- responsible for being a gracious host to all guests and co-workers
- responsible for promoting a positive influence in the community and participating in company-sponsored events
- monitors guest consumption of alcohol and intervenes as needed according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promotes casino events and programs
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- provides fast, friendly, professional beverage service to casino guests and beverage servers
- prepares and pours drink orders with proper portions and ingredients according to recipe, communicates with beverage servers, and presents drinks to guests or servers as required
- slices and pits fruit as required
- operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
- accounts for all cash, charge and complimentary sales according to established procedure
- maintains integrity of all financial controls and responsibilities
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
You may be also interested in: