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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Training and Development
flexible scheduling
Employee assistance program
Job Description
Highgate Hotels is a prominent real estate investment and hospitality management company that manages over 400 hotels worldwide, including locations in North America, Europe, the Caribbean, and Latin America. With more than $15 billion in assets under management, Highgate Hotels has established itself as a leader in the hospitality industry by providing exceptional management and innovative solutions throughout every phase of the property life cycle—from planning and development, to recapitalization and disposition. This company is well-known for successfully curating an impressive portfolio of bespoke lifestyle hotel brands, along with legacy and independent hotels and resorts. Its strategic use of industry-leading... Show More
Job Requirements
- High school diploma or equivalent
- Experience in hospitality or related field preferred
- Ability to stand for entire shift
- Ability to lift up to 50 pounds occasionally and 20 pounds frequently
- Flexible availability including long hours
- Strong communication skills
- Ability to multitask and prioritize
- Maintain professional appearance and grooming
- Adherence to safety and operational policies
- Ability to problem solve effectively
- Attend required training and meetings
- Maintain confidentiality
- Willingness to learn and cross-train
- Demonstrated initiative and guest-focused approach
Job Qualifications
- High school diploma or equivalent preferred
- Experience in hotel or related field preferred
- Ability to work flexible and long hours
- Ability to lift, carry, push, or pull up to 50 pounds occasionally and 20 pounds frequently
- Ability to stand during entire shift
- Effective verbal and written communication skills
- Ability to listen, understand, and clarify concerns
- Ability to multitask and prioritize duties
- Attentive, friendly, courteous and service-oriented attitude
- Willingness to attend meetings and training
- Maintain regular attendance
- High standards of personal appearance and grooming
- Compliance with hotel standards and regulations
- Problem-solving skills
- Ability to handle complex information
- Ability to cross-train in other hotel areas
- Ability to maintain confidentiality
- Initiative to anticipate guest and operational needs
Job Duties
- Maintain a warm and friendly demeanor at all times
- Be attentive, friendly, helpful, and courteous to guests, managers and employees
- Set up the bar according to hotel standards and serve guests promptly
- Prepare beverages and cocktails following hotel mixing and presentation standards
- Serve guests with all beverage requirements courteously and professionally
- Break down bar after functions and store liquor, supplies, and equipment as per standards
- Follow all state liquor laws
- Know hotel services and facilities
- Abide by hotel policies and safety rules
- Serve liquor responsibly to avoid issues with intoxicated guests
- Address guests' problems, complaints, and accidents effectively
- Be familiar with fire exits and operate fire extinguishers
- Keep bar and service areas clean and tidy during service
- Ensure overall guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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