Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $28.00
Work Schedule
On-call
Benefits
Discounted hotel room stays
recognition programs
401(k) with Company Match
Team member fitness center
Paid Time Off
Employee assistance program
Career development opportunities
Job Description
Hilton Waikiki Beach Resort & Spa is a renowned hospitality establishment located in the heart of Waikiki, Honolulu, Hawaii. Known for its stunning ocean views, luxurious accommodations, and exceptional guest services, the resort offers a perfect blend of relaxation and excitement. As part of the globally recognized Hilton brand, the Waikiki Beach Resort & Spa maintains high standards for guest experience, underscored by a commitment to inclusivity, diversity, and sustainable business practices. The hotel is a popular destination for international travelers, families, and business guests seeking a memorable Hawaiian vacation or event venue.
The resort boasts a variety of amenit... Show More
The resort boasts a variety of amenit... Show More
Job Requirements
- High school diploma or equivalent
- previous bartending or beverage service experience preferred
- ability to work flexible hours including nights, weekends and holidays
- must be of legal drinking age
- strong customer service and communication skills
- knowledge of Department of Health sanitation and food safety guidelines
- knowledge of liquor control laws and regulations
- ability to handle cash and electronic transactions accurately
- ability to stand for long periods
- must be able to perform physical tasks related to bartending such as lifting and stocking
Job Qualifications
- High school diploma or equivalent
- previous bartending or beverage service experience preferred
- strong customer service orientation
- excellent communication and interpersonal skills
- knowledge of beverage recipes and alcohol service standards
- ability to work flexible hours including nights, weekends and holidays
- proficiency with POS systems such as MICROS
- ability to work in a fast-paced environment
- team player attitude
- attention to detail
Job Duties
- Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality
- gives personal attention, takes personal responsibility and uses teamwork when providing guest service
- listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
- assumes responsibility to notice when the guest is not satisfied and uses best judgment when appropriate
- performs other duties as required to provide genuine hospitality
- provides service by suggesting cocktails, wines or non-alcoholic beverages and upselling premium products
- demonstrates thorough knowledge of beverage recipes and mixing procedures
- maintains knowledge of bar inventory and wine selection to respond to customer questions
- prepares drinks according to orders
- stocks and orders supplies and glassware and displays beverages attractively
- provides excellent customer service by recommending food and beverage items and upselling
- demonstrates thorough knowledge of menu
- provides guest with high level of menu knowledge
- takes guest orders with menu explanation and upsells
- utilizes MICROS POS to accurately enter food and beverage orders and process payments
- keeps bar and floor areas clean
- completes side work assignments to restaurant bar standards
- consolidates and prepares bar garnishes and mixes/juices
- performs duties in accord with Department of Health sanitation and food safety guidelines
- understands and follows Department of liquor control laws and regulations
- handles cash, checks and credit cards according to Hilton policies
- performs manual and electronic transactions including monies, room charge, credit card, coupons, vouchers, and hotel issued certificates
- performs related duties as assigned by manager
Job Qualifications
Experience
No experience required
Job Location
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