Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
wellness programs
Paid Time Off
Career growth opportunities
supportive work environment
Job Description
PENN Entertainment is a leading provider of integrated entertainment, sports content, and casino gaming experiences with an extensive presence across North America through its 43 destinations. The company also operates online sports betting and iCasino platforms under the ESPN BET and theScore Bet Sportsbook and Casino brands. PENN Entertainment has established itself as an industry leader not only by offering exceptional entertainment and gaming services but also through its strong commitment to values such as diversity, sustainability, and community responsibility. This approach makes PENN a dynamic and forward-thinking employer that values its people and their personal and professional growth.
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Job Requirements
- Must be at least 21 years of age
- high school diploma or equivalent
- must successfully complete ServSafe Alcohol training certification course
- able to read, write legibly, understand and speak English
- excellent customer service and communication skills
- count money and change correctly
- knowledge of cocktail ingredients and proper mixing and pouring techniques
- available to work required schedule which may include nights, weekends, holidays and overtime as needed
- must meet professional appearance standards as prescribed by company policy
- must be physically mobile with reasonable accommodation
- must be able to respond to visual and oral cues
- able to work in constricting areas
- able to tolerate second-hand smoke, noise, bright lights
- able to work at a fast pace in often crowded/noisy environment
- physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs, and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Job Qualifications
- High school diploma or equivalent
- previous bar experience preferred
- must successfully complete ServSafe Alcohol training certification course
- excellent customer service and communication skills
- knowledge of cocktail ingredients and proper mixing and pouring techniques
- ability to count money and change correctly
- strong interpersonal skills
- ability to work well in a team environment
- professional appearance standards adherence
Job Duties
- Monitors guest consumption of alcohol and intervenes as needed according to guidelines
- serves as ambassador of goodwill while working and at customer and public relations functions
- appears in publicity photos
- promotes casino events and programs
- provides personalized service and uses guest name
- resolves service problems according to guidelines
- provides fast, friendly, professional beverage service to casino guests and beverage servers
- prepares and pours drink orders with proper portions and ingredients according to recipe
- communicates with beverage servers and presents drinks to guests or servers as required
- slices and pits fruit as required
- operates and maintains all equipment and utensils as required in accordance with established guidelines and safety procedures
- operates a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
- accounts for all cash, charge and complimentary sales according to established procedure
- maintains integrity of all financial controls and responsibilities
- works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- maintains a clean and stocked workstation in accordance with established health and safety guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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