Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $10.00 - $18.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
day-one medical coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs
Financial well-being support
physical and mental well-being support
Job Description
PENN Entertainment is a leading company in the gaming and hospitality industry, focused on delivering vibrant and engaging experiences for guests. As a dynamic establishment, PENN Entertainment thrives on the energy of its workforce and the fast-paced nature of the entertainment sector. The company is committed to creating an environment where employees have fun while contributing to the overall guest experience. At PENN, diversity is embraced, and team members come from various backgrounds united by the common goal of helping patrons enjoy their time and have more fun. This commitment to both employee satisfaction and guest delight has made PENN... Show More
Job Requirements
- Must be 21 years of age
- High school diploma or equivalent
- Excellent customer service/communication skills
- Count money and change correctly
- Knows cocktail ingredients and proper mixing and pouring techniques
- Available to work required schedule which may include nights, weekends, holidays and overtime as needed
- Must meet professional appearance standards as prescribed by company policy
- Must be physically mobile with reasonable accommodation
- Must be able to respond to visual and oral cues
- Able to work in constricting areas
- Able to tolerate noise and bright lights
- Able to work at a fast pace in often crowded/noisy environment
- Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
- Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke
Job Qualifications
- High school diploma or equivalent
- Excellent customer service/communication skills
- Knowledge of cocktail ingredients and proper mixing and pouring techniques
- Experience handling cash transactions accurately
- Ability to work effectively in a fast-paced and dynamic environment
- Ability to collaborate and communicate well with team members
- Professional appearance and demeanor
- Ability to maintain cleanliness and comply with health and safety standards
Job Duties
- Monitoring guest consumption of alcohol and intervenes as needed according to guidelines
- Serving as ambassador of goodwill while working and at customer and public relations functions, appears in publicity photos
- Promoting casino events and programs
- Providing personalized service and uses guest name
- Resolving service problems according to guidelines
- Providing fast, friendly, professional beverage service to casino guests and beverage servers
- Preparing and pouring drink orders with proper portions and ingredients according to recipe, communicating with beverage servers, and presenting drinks to guests or servers as required
- Slicing and pitting fruit as required
- Operating and maintaining all equipment and utensils as required in accordance with established guidelines and safety procedures
- Operating a cash register/POS System, ringing proper amount into the register and giving the guest or server the correct change
- accounting for all cash, charge and complimentary sales according to established procedures
- maintaining integrity of all financial controls and responsibilities
- Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
- Maintaining a clean and stocked workstation in accordance with established health and safety guidelines
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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