Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $8.00 - $16.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Medical Coverage
401(k) matching
Annual performance bonus
Paid Time Off
wellness programs

Job Description

PENN Entertainment is a leading company in the entertainment and gaming industry, known for its dynamic work environment and commitment to fostering a culture of fun and excitement. With a focus on providing exceptional experiences to guests, PENN Entertainment operates various gaming and hospitality locations that offer thrilling opportunities for career growth. The company prides itself on its diverse workforce, where employees are driven by enthusiasm and a shared passion for helping customers enjoy memorable experiences. They are dedicated to supporting their team members' development, offering robust wellness programs that address financial, physical, and mental well-being. This commitment ensures that... Show More

Job Requirements

  • Must be 21 years of age
  • must obtain and maintain valid state and parish serving permits
  • read, write legibly, understand and speak English
  • excellent customer service/communication skills
  • count money and change correctly
  • knows cocktail ingredients and proper mixing and pouring techniques
  • available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • must meet professional appearance standards as prescribed by company policy
  • must be able to respond to visual and oral cues
  • able to work in constricting areas
  • able to tolerate second-hand smoke, noise, bright lights
  • able to work at a fast pace in often crowded/noisy environment
  • physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Job Qualifications

  • Must be 21 years of age
  • must obtain and maintain valid state and parish serving permits
  • read, write legibly, understand and speak English
  • excellent customer service/communication skills
  • count money and change correctly
  • knows cocktail ingredients and proper mixing and pouring techniques
  • available to work required schedule which may include nights, weekends, holidays and overtime as needed
  • must meet professional appearance standards as prescribed by company policy

Job Duties

  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines
  • serves as ambassador of goodwill while working and at customer and public relations functions
  • appears in publicity photos
  • promotes casino events and programs
  • provides personalized service and uses guest name
  • resolves service problems according to guidelines
  • provides fast, friendly, professional beverage service to casino guests and beverage servers
  • prepares and pours drink orders with proper portions and ingredients according to recipe
  • communicates with beverage servers
  • presents drinks to guests or servers as required
  • slices and pits fruit as required
  • operates and maintains all equipment and utensils as required according to established guidelines and safety procedures
  • operates a cash register/POS system, ringing proper amount into the register and giving the guest or server the correct change
  • accounts for all cash, charge and complimentary sales according to established procedure
  • maintains integrity of all financial controls and responsibilities
  • works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
  • maintains a clean and stocked workstation in accordance with established health and safety guidelines

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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