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Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $18.04
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Pasadena Hotel & Pool is a distinguished hospitality establishment managed under the umbrella of MCR, the third-largest hotel owner-operator in the United States. Founded in 2006, MCR has established a significant presence in the hospitality industry with offices in New York City, Dallas, Chicago, and Richmond, Virginia. Managing a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities, MCR operates more than 22,000 guestrooms with a workforce exceeding 7,000 team members nationwide. The company's portfolio includes hotels under Marriott, Hilton, and independent brands, and it has gained recognition for its innovation and excellence in hotel development... Show More
Job Requirements
- Experience in hospitality or related service field preferred
- Knowledge of drink preparation preferred
- Positive attitude and willingness to learn
- Ability to follow instructions and meet deadlines
- Provide friendly service with a smile
- Flexible schedule including days, nights, holidays, and weekends
- Punctuality and adherence to clock-in and clock-out policies
- Compliance with break schedule and notification requirements for absences
- Ability to meet physical demands including standing, walking, repetitive motions, and lifting
- Effective English communication skills
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise, or related field preferred
- Knowledge of drink preparation and previous bartender experience preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Always provide friendly service with a smile to guests
- Flexible schedule availability including days, nights, holidays, and weekends
- Ability to read, write, understand, and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and during their stay
- Use guests' names whenever possible to enhance welcome
- Work collaboratively to contribute to high guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events at the hotel
- Understand and utilize relevant technology for the role
- Answer incoming calls with friendly service using approved greetings
- Keep all workspaces spotless and well-organized
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly while performing cleaning duties
- Complete operational checklists with 100% accuracy every shift
- Submit accurate and timely shift handover reports
- Maintain flawless uniform and professional grooming at all times with a name tag and a smile
- Communicate clearly, honestly, and professionally with team members
- Exhibit a can-do attitude by stretching beyond traditional roles to meet business needs
- Collaborate with team members to create a welcoming environment and positive workplace
- Provide customized beverage service in a friendly and timely manner
- Describe food and beverage options clearly and correctly
- Maintain bar organization and adequate set-up
- Stock beer, wine, spirits, paper products, condiments, and produce
- Prepare fresh fruit and vegetable garnishes, juices, and other perishables
- Mix and present drinks following standard recipes and portion control
- Attend monthly departmental meetings
- Use point-of-sale system to input orders and secure payments accurately
- Manage cash transactions, verify charges, and balance moneys
- Securely store beverages and equipment, perform cash drops, and lock up at shift end
- Sanitize and clean the bar area thoroughly
- Complete daily inventory prep and other side work as permitted
- Promote and document food and beverage orders
- Ensure compliance with food safety and handling policies
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and amenities
- Work effectively with service and kitchen teams
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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