Job Overview
Employment Type
Temporary
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $16.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
HGI Orlando Seaworld is part of MCR, the third-largest hotel owner-operator in the United States, known for its extensive portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia, and employs over 7,000 team members nationwide. The company operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels. MCR has received notable accolades including being named one of Fast Company's 10 Most Innovative Travel Companies in 2020, and multiple prestigious awards from Marriott and Hilton... Show More
Job Requirements
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Knowledge of drink preparation
- Previous bartender experience preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, assigned tasks, and meet deadlines
- Provide friendly service with a smile to guests
- Flexible schedule with availability including days, nights, holidays, and weekends
- Arrive and clock in on time for every shift, clock out at scheduled time
- Never work while clocked out
- Clock in/out for breaks as scheduled
- Provide sufficient notice when calling out for a scheduled shift
Job Qualifications
- Experience in hospitality, service, consumer-facing franchise or related field preferred
- Knowledge of drink preparation and previous bartender experience preferred
- Positive attitude and willingness to learn
- Ability to follow instructions, complete assigned tasks, and meet deadlines
- Ability to provide friendly service with a smile
- Flexible availability including days, nights, holidays, and weekends
- Punctuality and reliability in clocking in/out and managing breaks
- Ability to communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to make them feel welcomed
- Work together with all team members to achieve great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Understand relevant technology for the role
- Answer incoming calls with friendly service and approved greeting
- Keep all workspaces sparkling clean and well-organized
- Pitch in to clean guest rooms and public spaces when needed
- Greet guests with a smile while cleaning
- Complete operational checklists with 100% accuracy every shift
- Prepare accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude and willingness to go beyond traditional roles
- Collaborate to create a welcoming guest environment and positive workplace
- Greet guests and describe food and beverage options clearly
- Maintain proper bar setup and adequate supplies
- Stock beer, wine, spirits, paper products, straws, condiments, and produce
- Mix and garnish drinks using standard recipes and control portions
- Attend monthly departmental meetings
- Input orders into POS and secure accurate payment
- Handle cash management including receiving payments and balancing moneys
- Store beverages and equipment securely and perform cash drops as needed
- Sanitize and clean the bar area regularly
- Complete daily inventory prep and other side work as allowed
- Promote and document drink orders and maintain menu knowledge
- Ensure compliance with food safety, handling policies, and cleanliness
- Assist in maintaining cleanliness of restaurant and surrounding areas
- Demonstrate knowledge of hotel hours and amenities
- Work effectively with service and kitchen teams
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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